On 28 Feb 26, I attempted to take my ASQ Certified Quality Engineer (CQE) exam through Prometric remote proctoring, but the session was terminated before the exam even started. My setup was straightforward and has worked for multiple ASQ exams: a single 55-inch Samsung Ark monitor on a desk mount (about 66 lbs), an external USB camera, and a fully cleared room. I passed the system check, ID verification, and all required scans. After that, the proctors began demanding actions that are not listed in Prometric’s ProProctor User Guide (v7.4, Sep 2025), including laying the monitor flat on the desk, climbing onto the desk to place the camera on top of the monitor, using “another device,” and retrieving a mirror to prove my equipment. I repeatedly stated in the chat that these were not requirements in the guide and that I was cooperating, but the third proctor laughed, dismissed my concern, and told me to contact the sponsor instead. The interaction was unprofessional and demeaning, and it treated me like I was trying to cheat despite full compliance. This failure cost me my only testing window and created unnecessary stress. I am requesting a full review of the proctor chat and session logs, a no-cost reschedule or authorization to test in person, and a waiver or refund as appropriate, along with corrective action to ensure proctors follow published guidance and treat candidates with basic respect.
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