Review Time
On 28 Feb 26, I attempted to take my ASQ Certified Quality Engineer (CQE) exam through Prometric remote proctoring, but the session was terminated before the exam even started. My setup was straightforward and has worked for multiple ASQ exams: a single 55-inch Samsung Ark monitor on a desk mount (about 66 lbs), an external USB camera, and a fully cleared room. I passed the system check, ID verification, and all required scans. After that, the proctors began demanding actions that are not listed in Prometric’s ProProctor User Guide (v7.4, Sep 2025), including laying the monitor flat on the desk, climbing onto the desk to place the camera on top of the monitor, using “another device,” and retrieving a mirror to prove my equipment. I repeatedly stated in the chat that these were not requirements in the guide and that I was cooperating, but the third proctor laughed, dismissed my concern, and told me to contact the sponsor instead. The interaction was unprofessional and demeaning, and it treated me like I was trying to cheat despite full compliance. This failure cost me my only testing window and created unnecessary stress. I am requesting a full review of the proctor chat and session logs, a no-cost reschedule or authorization to test in person, and a waiver or refund as appropriate, along with corrective action to ensure proctors follow published guidance and treat candidates with basic respect.
I had a terrible experience with the Prometric online exam process(Canada). My exam was scheduled at 11:30 PM, and I joined on time and completed the verification with the proctor. However, after finishing, a new proctor kept joining, and I was forced to repeat the entire verification process again and again.
This happened four times with different proctors. My internet connection was stable, but the system kept resetting my session without any explanation. By the fifth attempt, I was extremely stressed, mentally exhausted, and unable to continue.
This was completely unacceptable and caused me significant frustration and distress. Because of these repeated technical failures, I had to quit the exam and request a refund. I am no longer comfortable taking their online exam and will only consider an in-person exam in the future.
Very disappointing experience. I expected a professional and reliable system, especially for such an important certification exam.
I took a DSST exam on 10/16/25. Despite repeatedly asking for my exam to be sent to my school, it still hasn't been processed after three months! This customer service is the worst I've ever encountered! I would rate it zero stars if possible.
I’ve taken multiple exams with them and each time has been a total disaster. The representatives have thick accents and mumble, making it hard to hear over the noise of others in the background. The proctors interrupted my test and caused technical issues, which is extremely distressing for someone already anxious. They repeatedly disconnected me, and I was left frustrated as I sought accountability from such a poorly managed service.
If I could give this zero stars, I would. The requirements for the exam were not clearly communicated, leading to unnecessary stress. I had to comply with ridiculous check-in procedures for an open book exam, which felt excessive. The representatives seemed to lack understanding of the exam’s nature, and overall, I was left feeling violated and anxious, which affected my performance.
Like many others, my experience was overwhelmingly negative. I had to completely clear my workspace, which felt excessive even compared to secure environments I’m familiar with. The proctor’s constant interruptions due to minor actions were unsettling, and when I needed assistance, they were nowhere to be found. At the end of the exam, I received no confirmation of my results. This level of service is unacceptable.
Currently pursuing a certification, my experience with booking has been very frustrating. Communication is lacking, forcing me to spend hours seeking updates, which is incredibly stressful. Despite having approved accommodations, they have not been effectively implemented. The booking process remains unclear, and there’s no online option for special arrangements, making it even more complicated.
I had a deeply troubling encounter while trying to take a significant exam. After preparing for months and paying a hefty fee, the clearance process took an absurd amount of time, and I was shuffled between different proctors, each with varying and often contradictory instructions. This led to immense stress and confusion, impacting my performance. The lack of effective communication and support was shocking, making me hesitant to ever attempt this again.
Once I finally got started, the system worked well, but it took over an hour and multiple attempts to meet their ridiculous environmental requirements. They wanted me to remove personal items that had no relevance to the exam. It felt more like an interrogation than a testing process.
Claim your business profile now and gain access to all features and respond to customer reviews.
Prometric, the leading global provider of comprehensive testing and assessment services.
mediterraclinic.com
simplymedsonline.co.uk
doctoronline.co.uk
speechtherapypd.com
kreativdentalclinic.co.uk
nowpatient.com
biopreventative.com
serenitycaresolent.co.uk
webeyecare.com
constantiacare.co.uk