I was supposed to receive a tiara on December 7th in San Antonio for a dear friend's 60th birthday party. Instead of receiving it on time, I called Prom Headquarters only to find out what was happening to my order and was told that PH was out of stock in the item. I had to scramble and find a tiara elsewhere when I was in another city without a car. If you are out of stock in an item, you should let people know up front (it should not be available online). I thought it was in stock and you charged my credit card for it. I've received my refund, but this whole situation could've been avoided and I would've purchased something else from PH.
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Prom Headquarters is a leading national retailer of authentic designer formal wear, trusted by families since 2007. We are a 100% Authorized Retailer for every designer we carry, guaranteeing you receive a genuine, high-quality gown for your prom, pageant, or special occasion.
What truly sets us apart is our commitment to a confident fit. Unlike other online stores, every order at Prom Headquarters receives a complimentary Personal Stylist Review. Our expert team personally compares your provided measurements against the designer's specific size chart, taking into account the dress's silhouette and fabric. If we anticipate any potential issues, we will personally call you to share our expertise and help you select the best possible size. This proactive step helps minimize the need for significant alterations and provides peace of mind for your online purchase.
Our dedication to an outstanding customer experience is reflected in our 5-star rating right here on Trustpilot. We are proud to offer an extensive collection of prom dresses, pageant gowns, quinceanera gowns, and evening wear from the world's top designers. Our curated selection includes renowned brands like Sherri Hill, Portia & Scarlett, Jovani, Morilee, Amarra, Rachel Allan, Ellie Wilde, and Johnathan Kayne.
Though we serve customers nationwide, we are an established business with a physical store backing our online boutique in Greenville, South Carolina. Thank you for considering Prom Headquarters. We are committed to providing a secure, supportive, and trustworthy shopping experience.See more
