My last two orders of mint chocolate puff bars were disappointing. One box contained stale, hard bars, while the next had a strong mint flavor that made them bitter. Previous orders of this flavor were great, so I have a basis for comparison. When I contacted customer service, they cheerfully informed me that subscription orders aren't eligible for refunds and that they couldn't assist further. I spent $60 on these two disappointing boxes and noticed there's no way to leave a review on their website, which raises further questions about their review system.
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