Review Time
Return Request & Disappointment with Service
The 90 days risk free falsified marketing. Its only allowed if you dont purchased by discount code or you dont subscribe subscription. They make difficult to return, they want more info photos and uncanning behavior rep Sarah shpuld not work in customer service
I bought the watermelon debloat and mixed it with 12oz of water, but the aftertaste was quite salty. I tried adding more water, bringing the total to 20oz, yet the salty aftertaste persisted. Since this product is not an electrolyte, I found the taste surprising. I reached out regarding a return, but was informed that refunds aren't available for sale or subscription purchases. The 90-day money-back guarantee feels misleading, as it doesn't clarify that items bought on sale or through subscriptions are non-returnable. This important detail should be emphasized next to the guarantee policy.
I bought the watermelon debloat product and tried it with 12oz of water, but the aftertaste was overly salty. After adding more water for a total of 20oz, the taste remained the same, which surprised me since it's not supposed to be an electrolyte product. I reached out to the support team for a return, but they informed me that refunds aren't available for sale or subscription purchases. The advertised 90-day money-back guarantee is misleading, as it doesn't clarify the return restrictions for discounted items. They should highlight this information more clearly.
The white peach electrolyte tasted just like salt water, and the matcha protein bar was unpleasant. After trying each product once, I attempted to initiate a return via their site. However, the FAQ mentions a satisfaction guarantee, but the delivery and returns section led to an error page. When I contacted customer service, they informed me that no returns are accepted on items bought with a discount code. This feels misleading, as their customer satisfaction guarantees are prominently displayed. Additionally, I was unable to leave a review on their site despite being a customer.
I purchased the debloat product during a Black Friday sale, eager to try it out and bought two packs. However, after a few weeks, my bloating worsened. I contacted the company because they heavily promote their 90-day guarantee, and I still have one unopened pack. They informed me that the guarantee doesn't apply since I bought it at a discount. This disclaimer should be as prominently displayed as the guarantee itself. It's misleading advertising, and now I'm hesitant to try other products.
I am extremely disappointed with my experience! I ordered three products on December 15th, and since then, I have received no updates, dispatch notifications, or tracking information. Despite sending multiple urgent emails, I have not received any clear communication or resolution. The lack of transparency and customer support has eroded my trust in this company. I am now insisting on immediate contact to resolve this issue, as I refuse to lose money over an order that has gone silent for weeks. If I don't get a proper response, I will escalate this matter through my bank.
My last two orders of mint chocolate puff bars were disappointing. One box contained stale, hard bars, while the next had a strong mint flavor that made them bitter. Previous orders of this flavor were great, so I have a basis for comparison. When I contacted customer service, they cheerfully informed me that subscription orders aren't eligible for refunds and that they couldn't assist further. I spent $60 on these two disappointing boxes and noticed there's no way to leave a review on their website, which raises further questions about their review system.
Upon receiving the Omega 3 Cod/Salmon capsules, I was hit with a strong smell of fish that was unlike any other omega 3 supplements I've encountered. After notifying the company, they refused to issue a refund. This is unacceptable, as rotten fish oil pills can be harmful, and it seems the company doesn't care about their customers' concerns.
I've never felt so bloated before. I reached out for a vegan option, but since my order was on auto-renew, it was ineligible for a refund or exchange. This practice is not ideal, and the product clearly isn't clean if it causes such discomfort.
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