Review Time
Everything fine, thank you. The only thing with which I had a problem in your Software, is that when I have more than 10 different items on the list, I can't scroll to the first ones. But besides that, I am very happy in going on with buying your parts.
I placed and order for a part from their website with no problem. A few hours later I received an email from Deb in customer service. Deb said they have the part in stock but not for the price I paid. Deb said I had two options which were to get a refund or pay double the amount that I placed the order for. At the time I received the email from Deb the part I ordered was still showing in stock for the price I agreed to. Deb said it was a rare occurrence that their website showed incorrect prices. I felt duped and misled by their website.
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!
I’m grateful I found this company! They answer the phone every time plus the parts are packaged very well!! Even the angriest mailman couldn’t damage your parts! lol The parts showed up as planned and for being aftermarket the quality seems to be good!! The warranty is the same as CAT. Thank you Daniel!!!
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PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
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