Review Time
I spoke with an agent by the name of Iman he was extreamly professional in his delivery of the customer service skills. He showed understand with empathy he showed consideration when explaining the situation and the resolution to the issue.
I have no reservations in saying he his clearly an asset to the company.
Tracey was amazing and I couldn't fault her kindness and understanding. This is the second time I have spoken with Tracey and when I heard her voice I knew my experience would be good and I wouldn't have any problems. Everyone in customer service should be like Tracey.
The call was answered very quick, spoke to an english lady called TraceyD.
Although i got through to the incorrect department she was helpful and rather than direct me else where she wished to see if she could answer any questions i had.
All relating to apr and settlement costs Tracey was able to reassure me and give me the answers i was looking for.
Thanks for your help.
I would like to thank Kevin he was fantastic in helping me and making me feel safe giving me all the information I need and also sending me the information so I can read it and understand it very helpful
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