I’ve had several interactions with the service, and unfortunately, the customer support has significantly declined. Representatives seemed unapproachable and defensive when I raised a valid concern, and the response felt inadequate given the issue's impact on my wardrobe plans. A major problem with my order was met with a small store credit, which seemed unfair considering the inconvenience caused. For a brand that claims to be premium, the lack of accountability and minimal resolution was disappointing. The customer service does not align with the premium pricing or expectations. I would be cautious about relying on them for anything beyond simple, non-urgent orders.
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Consistently the highest rated custom shirtmaker. Easy custom sizing. Phenomenal customer service. Renowned quality. Two week delivery. Perfect fit guaranteed.
