I encountered significant problems with the website, but the support agent who helped me afterward truly turned things around. She was able to resolve all the issues, including confirming the cancellation of an unintended subscription, sending me the PDF I couldn't print, and processing my refund while ensuring I wasn't charged any remaining balance! I'm so grateful for her assistance! Although the practices may be questionable, they do refund all amounts when contacted. After reading several reviews, I realize I’m not alone in experiencing this issue. I also discovered an extra charge on my bank account, which they refunded promptly when I raised the concern.
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