propertyrecs.com

They were able to tell me how many times I had been charged in this particular instance. I believe i

They were able to tell me how many times I had been charged in this particular instance. I believe it was $20 three times. $5 four times and $7 once they asked me about an account that I didn't have any association with after an initial $20 refund. I explained that with my PTSD sometimes I have people in a position of authority or possession of my financial tools they did disclose information about the account that used the site which gives me a recourse through the staffing agencies that supply my caretakers. But the more important matter is that they canceled the account and refunded every charge that had occurred. Their chat agent is not automated. AI it was a real person. Her name was Rachel and she was very understanding of my situation and did the right thing. That's why I've changed my review to five stars even though I don't know what their service is or why I was charged in the first place. But I can state as a matter of fact that they did the right thing and I've had issues with recurring payments in my past. Things that have gone on for years and companies never offered to correct the issue any longer than a month. Maybe two or tell me and redirect me to my credit card who very often couldn't do anything about issues over a year. Luckily this was only a 3-month issue but getting all of my money back and having the accounts canceled. Feels like they're doing the right thing even if somebody else did the wrong thing.

I have all sorts of recurring charges from this company $20,$5, 7$ etc... various credit cards also I am needless to say not very happy about this state of affairs I'm going to start the research and find out how many and how long this has been happening. Cards were for my disabled veteran mother who suffers from PTSD and during the last few years this company has taken a lot if my mother's money....unacceptable!

Date of experience: Jan 23, 2026