1. Overview of the SituationMy Account: $100k Funded Account (Standard 2-step).Payout Refused: $4,498.33.Initial Reason for Ban: Violation of the Gambling Rule, specifically excessive leverage/margin usage (>70% margin usage).My Actual Trading: I executed two XAUUSD (Gold) trades on October 27, 2025:Trade 1: 0.7 lots (Closed at 03:02).Trade 2: 1.23 lots (Opened at 08:09 — 5 hours after the first trade was closed).Result: PropNumberOne closed my account, refused to pay my profit, and only compensated me with a new challenge account as a "hush money" offer.2. The Unreasonable and Contradictory Reasons from PropNumberOneThese are the illogical and outright fraudulent points raised by PropNumberOne, extracted from their emails:a. Their "Innovative" and Fundamentally Incorrect Margin Calculation Formula:The Trading Reality: Margin is the required capital to maintain open positions at a specific moment in time. When a trade is closed, the margin is released.PropNumberOne's Calculation (Email from CEO Luca): They sum up the margin of trades that were closed throughout the day.They calculated: (Margin of 0.7 lots trade) + (Margin of 1.23 lots trade) = 76.4% margin utilized.The Illogicality: These two trades were never open simultaneously. The second trade opened 5 hours after the first one closed. Summing the margin of non-concurrent trades violates fundamental trading knowledge and is not practiced by any reputable broker or prop firm.b. Continuously Changing Figures to Find a Violation:Initially, their system reported I used 98.33% margin (they thought metal leverage is 1:5 but the fact is 1:10, it is showed clearly on the their website and their photo sent by them).After I filed a complaint, they admitted the system was wrong and corrected the figure to 76.4%.The 76.4% figure is still based on the erroneous logic of "summing daily trades" instead of calculating the actual margin used at any single point (which was only about 48.7% for the 1.23 lots trade).c. Internal Conflict Between Support and Risk Department:I asked their Support team on Discord and was told: "If the trades are not open at the same time, it does not violate the margin rule" and "margin is not cumulative."However, when I presented this evidence, the Risk Department (Richard & Luca) disclaimed responsibility, stating that "general Support provided incorrect information" and that the Risk Dept has the final say. This demonstrates a lack of professionalism and a "gotcha" tactic against the trader.d. Ambiguous Rules:They did not publicly disclose this "Daily Maximum Margin Requirement" (cumulative daily margin) formula on their website or clearly define it beforehand. Only when I requested a withdrawal did they invoke this reason to justify the ban.3. Analysis and Evidence in My Favor (For the Report)When reporting, I will emphasize the following points:No Risk to the Firm: My largest trade (1.23 lots) only utilized approximately 48.71% margin (well below the 70% threshold). Since the preceding trade (0.7 lots) was already closed, my account had full free margin before the subsequent trade was opened. There was absolutely no "stacked" or concurrent risk.Clear Time Evidence: Screenshots of my trade history clearly show a 5-hour gap between the two trades (Trade 1 Close time: 03:02 vs. Trade 2 Open time: 08:09).The "Hush Money" Tactic: Their immediate offer of a free challenge account indicates that they know their system is flawed or that their calculation is wrong, but they intentionally refuse to pay my $4,498 profit. A genuinely reputable firm that suspects toxic trading/gambling would permanently ban the trader, not offer a new account.CEO's Dishonesty: CEO Luca Cerullo personally sent the mathematically incorrect calculation (summing two unrelated numbers) to justify denying my payment. This is an act of deliberate fraud (scam) rather than a technical error.
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