Review Time
I purchased a challenge account with a significant fee and successfully passed it on 22 Dec. 2025 without violating any drawdown limits. It took me 57 days, and the system confirmed my success by marking the challenge as "passed" and generating a certificate for me to download. Additionally, I completed the KYC processing without issues. It was shocking to later see my account marked as "breached" by a representative. I was confused because I met the profit target and my certificate still shows that I passed. The representative mentioned something about Grid Trading, but I adhered to their rules regarding trade management. I only opened up to three trades in the same direction and took partial profits, which is standard practice. It seems they are misinterpreting my actions as violating their rules. Now, my account has been closed, and I'm being told there's nothing that can be done. This situation raises concerns about the company's integrity, as they seem to profit from challenge fees rather than supporting traders. I expect a refund for the challenge fee I paid and access to the promised account. I’ve already shared my success with friends and family, and now I’m left with uncertainty. I need clarity on my account status and the refund process urgently.
I bought their $50k 1-Step BOGO challenge account which I passed successfully on 22 Dec. 2025 without breaching daily or overall drawdowns. It took me 57 days to pass the challenge. My account number is 6197. Their system (dashboard) automatically indicated the challenge as "passed" and also my certificate as senior trader automatically generated for download. The system also allowed access for KYC processing which was successful. Had it been possible I would have attached proofs of all these here. All this would not go through had I failed the challenge. It was therefore a rude shock to see that the account was later marked "breached" by Richard. I was shocked because:1) I achieved the 12% (not 10%) profit target on 22.12.2025 and this was confirmed on my dashboard, as I said above 2) My certificate as a Senior Trader was also issued and it's STILL SHOWING on the certification page that I passed the challenge.Richard sent me an email later on, saying something about Grid Trading. Concerning this I followed their rule on that. Their FAQs page, clarified the question: "How much price mediations can I do without this being considered a grid?" Their answer is that "Prop Number One allows a maximum of 3 price mediations without this being considered a grid." I followed this by never opening more than 3 consecutive trades on a single asset in the same direction. I only took partial profits, which is part of my trade management policy and is never a prohibited practice by any prop firm in the whole industry. Or, do they count taking of partial profits as opening a new trade? The universally known grid trading involves opening of numerous trades in the region of 10, 20, 50, even 100 consecutive trades on the same instrument in the same direction, most times with the aid of automation. But I never exceeded 3, and I place all my trades manually. This disastrous Richard is saying that taking partial profits means opening new trades! This is wrong! I'm not a gambling trader. Rather, I follow a rules-based approach to trading. My strategy is called CTL (Counter-Trendline Break & Close), and I always wait for my setup to form fully and clearly before I look for opportunity Prop Number One has closed my account now that I have qualified for a second account, going by their BOGO offer. And Richard is telling me there's nothing they can do about it! Is it not clear from this that this company lives on poor traders' challenge fees? Yet they claim that they make money only when a trader makes money. That is proved a big lie!I want them to know that I passed the challenge successfully and therefore am due for refund of the challenge fee I paid ($313.92) without delay. I'm also due for the BOGO account. I cannot lose a whole 3 benefits at the same time. Otherwise I will lay a curse on Prop Number One that it will not survive 2026, and it will take place.I have already celebrated my success with my family and friends, and also brandished my certificate to my colleagues. What do I tell them now? My wife has been asking me about the live account. I told her to wait till January 5, 2026. What do I tell her? Let Prop Number One tell me. Let them also tell me when I'll get my fee refunded. Let them save me from heart attack.
The customer service is always ready to satisfy customer's needs. They solved an issue about account deactivation and after few emails they allowed me to use again my account. Although they have stringent rules, they are available to review the issues I presented and solved the problem on the same day. Very satisfied.
1. Overview of the SituationMy Account: $100k Funded Account (Standard 2-step).Payout Refused: $4,498.33.Initial Reason for Ban: Violation of the Gambling Rule, specifically excessive leverage/margin usage (>70% margin usage).My Actual Trading: I executed two XAUUSD (Gold) trades on October 27, 2025:Trade 1: 0.7 lots (Closed at 03:02).Trade 2: 1.23 lots (Opened at 08:09 — 5 hours after the first trade was closed).Result: PropNumberOne closed my account, refused to pay my profit, and only compensated me with a new challenge account as a "hush money" offer.2. The Unreasonable and Contradictory Reasons from PropNumberOneThese are the illogical and outright fraudulent points raised by PropNumberOne, extracted from their emails:a. Their "Innovative" and Fundamentally Incorrect Margin Calculation Formula:The Trading Reality: Margin is the required capital to maintain open positions at a specific moment in time. When a trade is closed, the margin is released.PropNumberOne's Calculation (Email from CEO Luca): They sum up the margin of trades that were closed throughout the day.They calculated: (Margin of 0.7 lots trade) + (Margin of 1.23 lots trade) = 76.4% margin utilized.The Illogicality: These two trades were never open simultaneously. The second trade opened 5 hours after the first one closed. Summing the margin of non-concurrent trades violates fundamental trading knowledge and is not practiced by any reputable broker or prop firm.b. Continuously Changing Figures to Find a Violation:Initially, their system reported I used 98.33% margin (they thought metal leverage is 1:5 but the fact is 1:10, it is showed clearly on the their website and their photo sent by them).After I filed a complaint, they admitted the system was wrong and corrected the figure to 76.4%.The 76.4% figure is still based on the erroneous logic of "summing daily trades" instead of calculating the actual margin used at any single point (which was only about 48.7% for the 1.23 lots trade).c. Internal Conflict Between Support and Risk Department:I asked their Support team on Discord and was told: "If the trades are not open at the same time, it does not violate the margin rule" and "margin is not cumulative."However, when I presented this evidence, the Risk Department (Richard & Luca) disclaimed responsibility, stating that "general Support provided incorrect information" and that the Risk Dept has the final say. This demonstrates a lack of professionalism and a "gotcha" tactic against the trader.d. Ambiguous Rules:They did not publicly disclose this "Daily Maximum Margin Requirement" (cumulative daily margin) formula on their website or clearly define it beforehand. Only when I requested a withdrawal did they invoke this reason to justify the ban.3. Analysis and Evidence in My Favor (For the Report)When reporting, I will emphasize the following points:No Risk to the Firm: My largest trade (1.23 lots) only utilized approximately 48.71% margin (well below the 70% threshold). Since the preceding trade (0.7 lots) was already closed, my account had full free margin before the subsequent trade was opened. There was absolutely no "stacked" or concurrent risk.Clear Time Evidence: Screenshots of my trade history clearly show a 5-hour gap between the two trades (Trade 1 Close time: 03:02 vs. Trade 2 Open time: 08:09).The "Hush Money" Tactic: Their immediate offer of a free challenge account indicates that they know their system is flawed or that their calculation is wrong, but they intentionally refuse to pay my $4,498 profit. A genuinely reputable firm that suspects toxic trading/gambling would permanently ban the trader, not offer a new account.CEO's Dishonesty: CEO Luca Cerullo personally sent the mathematically incorrect calculation (summing two unrelated numbers) to justify denying my payment. This is an act of deliberate fraud (scam) rather than a technical error.
Although approximately two weeks had passed since the request was made, the payout arrived correctly within the maximum time frame indicated by customer support. I also give very positive feedback for customer support and ticket management. For me, everything is reliable.
I requested my money last month and I am still waiting with no replies from anyone. it's frustrating because now I am at risk of inactivity even though I have done everything on my side. I worked waited and I still got sidelined. Going through this has pushed me to pay attention to how Regula Auri-handles things with their clients and it really showed me how differently some platforms approach their responsibilities.
My husband literally followed all the rules, spending 12 hours a day for a month on the charts to reach the third payout (following EVERY rule, including that absurd 50% one). It’s been three weeks and still no response, despite his countless requests. It’s a payment of over $4,000 — I find this unprofessional and unfair. Shame
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