I purchased a challenge account with a significant fee and successfully passed it on 22 Dec. 2025 without violating any drawdown limits. It took me 57 days, and the system confirmed my success by marking the challenge as "passed" and generating a certificate for me to download. Additionally, I completed the KYC processing without issues. It was shocking to later see my account marked as "breached" by a representative. I was confused because I met the profit target and my certificate still shows that I passed. The representative mentioned something about Grid Trading, but I adhered to their rules regarding trade management. I only opened up to three trades in the same direction and took partial profits, which is standard practice. It seems they are misinterpreting my actions as violating their rules. Now, my account has been closed, and I'm being told there's nothing that can be done. This situation raises concerns about the company's integrity, as they seem to profit from challenge fees rather than supporting traders. I expect a refund for the challenge fee I paid and access to the promised account. I’ve already shared my success with friends and family, and now I’m left with uncertainty. I need clarity on my account status and the refund process urgently.
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