It has become clear that Prop Number One is a scam company out to live off challenge fees by setting trap's for traders to ensure they fail. And when you present your experience here on Trustpilot, they would most likely respond to your review by promising to discuss directly with you so as ro resolve the matter amicably. This is done to make visitors to Trustpilot believe it's a listening company, but they will actually not do anything. They will only promise and promise, and then dribble you back-and-forth, but will hardly look into your matter. Your money is gone!
In their response to my review of February 6, 2026, they claimed to have sent me emails on two different occasions with a view to discussing and resolving the matter, but that I didn't respond to the emails. However, no such emails were sent to me, not even in spam box. I actually wondered why their sales promotion emails always got into my inbox but never emails that are more important to me!
After several complaints from me, they eventually assigned their customer care manager, Lisa Coletti, to contact me. She did, and asked me to present my case in writing and send to her, and she would get back to me later. She promised to get my case resolved. I attached to my submission, screenshots of:
(1) Dashboard confirmation that I passed the challenge.
(2) My "senior trader" certificate automatically generated by their system for my download,
(3) Evidence of completion of KYC verification. Access to KYC processing is only possible upon passing the challenge.
After my submission to Lisa Coletti, I waited. A day passed, then 2 days, then 3, and no response came from her. Two days ago, I decided to send her a reminder. To my utter dismay, she replied: "Hello Ugo, I am sorry, but I no longer work for Prop Number One. Thank you." She later added: "I'm unable to provide further information."
I have said before that they employ avoidance tactics! And it's now clear that Prop Number One is a big SCAM, a FRAUD! Let them prove me wrong.
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