This was not just a bad exchange; it was a manipulative and dishonest experience. I had roughly 25,000 NPR (about $190 USD). Their main digital board prominently advertised "BEST RATES IN BANGKOK!" for major currencies. After waiting in line, I handed over my Nepalese Rupees. The agent immediately frowned, said "Ah, difficult currency," and disappeared into a back room for 10 minutes. He returned and showed me a shockingly low figure on his calculator. It was less than half the value I'd calculated using the USD midpoint as a benchmark.When I protested, he pointed to a tiny, faded laminated sheet taped to the side of his booth, showing rates for "Other Asia." The rate for NPR was microscopic, with an asterisk. I asked to see the manager. The manager then performed a classic bait-and-switch. He said, "The rate on that sheet is old. The market is very bad today." He then tapped on his computer and offered me a new, slightly better (but still horrific) amount, claiming he was doing me a "special favor." This proved the initial rate was an arbitrary, exploitative starting point for negotiation. They were trying to gouge the uninformed.Feeling pressured and with limited options, I agreed. The entire interaction was designed to confuse and pressure. They use the facade of a professional chain to prey on travelers with leftover currency. I left with a handful of Baht and the clear understanding that ProFX operates on predatory practices for exotic currencies. It's not a service; it's a trap. SHAME ON THEM.
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