I knew my leftover Ngultrum would be a challenge. ProFX was the third place I tried, and the only one that accepted it. Initially, I was relieved. That relief evaporated during the calculation.The agent was friendly but clearly unfamiliar with the currency. He had to check a physical binder, then make a phone call. The entire process took 35 minutes in a nearly empty shop. The final quoted amount in Baht was laughably low. When I questioned it, the manager was called and gave me a convoluted explanation involving the Indian Rupee (which the BTN is pegged to), their "buying cost" from their supplier, and a "special order fee" because they don't hold it in inventory.Essentially, they were buying my currency as a favor, at a price that heavily favored them. I felt I had no leverage; it was either accept their punitive rate or keep the Bhutanese notes as a bookmark. I accepted. The 2-star rating is because they did solve my problem, but in a way that felt like they were exploiting a monopoly on the solution. The combination of long wait times due to their own lack of preparation and the extortionate rate left a very sour taste. ProFX can handle the exotic, but they make you pay dearly for it, both in time and money.
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