I wish I had come on here and read the reviews before I went and also tried to open a CASH ISA before the deadline last week. I saw their details on Martin Lewis MSE website and trusted that so put my funds in for their CASH ISA but their platform is confusing and I put the funds in the savings and Investment wallet and 7 days later I am trying to get my money back and absolutely no help from their customer service I was speaking to a Nick (who I found out is the CEO) he disapeared off the message chat for 3 days after I told him my query no reponse for 3 days!! I then got Ellie after chasing via email who completely mis informed what to do to transfer my money to the CASH ISA then she stopped messaging then I got Phil who bascially told me I missed the 2025/6 ISA deadline. I emailed and logged a complaint as they did not respond to my query in time and that didnt get any proper response. So now my hard earned precious savings are sitting in a Prosper accounts that I cannot access so cannot be released so I can withdraw them and no one answers messages or emails!! Today I finally got a phone number and only got Louise the receptionist who could not help and surprise! Surprise no financial advisors available to tell me where my money is!! I asked for it to be escalated and to speak to a Manager - not possible so what is going on with this company??? I am going to repost this on MSEDo not go near them!! Im hoping someone will reach out now I have had to resort to posting a review!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges.
And we keep them low.
With Prosper’s flexible Stocks and Shares ISA, you get:
No platform or transfer fees
Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more)
Real human support when you need it
Our pensions (Self Invested Pension Plans) are also free to open and free to fund.
We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper.
We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible.
Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface.
Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value.
Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
See more
