Review Time
This is a really easy platform to use, well laid out and is straight forward to use. Loads of information and advice if you want it, but to the point and quick if you don't. Over the years I've used and looked at lots of trading platforms, this one takes some beating, you won't be disapointed
The most cost effective investment platform I use, with zero fees on many indexes. The fund list covers most of what any normal investor might need and I like this straightforward, no nonsense approach. The App is very user-friendly. No-brainer for ISA (cash & S&S), SIPP and GIA.
Well over a week and still no sign of an elusive cash ISA.
Registering is a nightmare and NOT FIT FOR PURPOSE.
Still waiting for more checks, too late I've gone elsewhere now, and lending my hard earned money to another company.
Apparently their security checks are of a deliberately high standard.
That's a laugh they look insurmountable
Good luck with that!
Prosper offer good interest rates. However there's a BUT...I'm trying to open a cash ISA, BUT the information on the app is wrong.It says the bonus is paid annually. That use to be the case, BUT it changed to monthly at the end of March.It seems Proper don't know their own business. If they can't get the simple things right, what else can they get wrong?I'll let you know when they sort themselves out. BUT don't hold your breath.UPDATE RE RESPONSE: Oh dear! I tried to open the ISA today, April 9th.The change to monthly bonus interest payments was made last month.How long do Prosper need to get it right?And what happens if I go ahead and open the ISA?Prosper have informed me by email that if the app states the bonus interest is paid annually, that is what will happen.BUT the response below suggests otherwise.The right hand doesn't know what the left hand is doing.UPDATE TO UPDATE: They've got it right at last! Breathe easy. And hopefully there are no more BUTS to come.
Well over a week and still no sign of an elusive cash ISA.Registering is a nightmare and NOT FIT FOR PURPOSE.Still waiting for more checks, too late I've gone elsewhere now, and lending my hard earned money to another company.Apparently their security checks are of a deliberately high standard.That's a laugh they look insurmountableGood luck with that!
I wish I had come on here and read the reviews before I went and also tried to open a CASH ISA before the deadline last week. I saw their details on Martin Lewis MSE website and trusted that so put my funds in for their CASH ISA but their platform is confusing and I put the funds in the savings and Investment wallet and 7 days later I am trying to get my money back and absolutely no help from their customer service I was speaking to a Nick (who I found out is the CEO) he disapeared off the message chat for 3 days after I told him my query no reponse for 3 days!! I then got Ellie after chasing via email who completely mis informed what to do to transfer my money to the CASH ISA then she stopped messaging then I got Phil who bascially told me I missed the 2025/6 ISA deadline. I emailed and logged a complaint as they did not respond to my query in time and that didnt get any proper response. So now my hard earned precious savings are sitting in a Prosper accounts that I cannot access so cannot be released so I can withdraw them and no one answers messages or emails!! Today I finally got a phone number and only got Louise the receptionist who could not help and surprise! Surprise no financial advisors available to tell me where my money is!! I asked for it to be escalated and to speak to a Manager - not possible so what is going on with this company??? I am going to repost this on MSEDo not go near them!! Im hoping someone will reach out now I have had to resort to posting a review!!
Was tempted by their cash ISA rate but thought should validate company first as never heard of them. The poor quality of Prosper website (missing/dead-end links, made me worry about their viability). The App is pretty poor too. So decided to test their customer service. Even more poor than their website! The website chat bot just repeats itself but if you ask a complicated enough question it's gives you their phone number and places your chat for the next agent. OVER AN HOUR LATER, STILL NO AGENT. I called the number, which was answered, with "reception" no company name! Asked if it was Prosper and said that it was. Asked for customer services to which I got a reply there's nobody available. Tried again 1 hour later and still none available. Feels like a tin pot outfit. Not sure I want to go thru the pain or the risk even with the FSCS alleged protection.
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Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges.
And we keep them low.
With Prosper’s flexible Stocks and Shares ISA, you get:
No platform or transfer fees
Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more)
Real human support when you need it
Our pensions (Self Invested Pension Plans) are also free to open and free to fund.
We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper.
We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible.
Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface.
Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value.
Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
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