Never again. My prosper app is saying £0 instead of the £20k I had invested. I’ve called all day, I’ve sent emails, I’m leaving messages on chat. Emails are not answered. Chat I can see they are active but do not reply. Call them, and am told I’m speaking to a receptionist, and they can’t help!!! Edit: I’m not sure who wrote the reply below, but it’s a complete fabrication of the truth. On the day of maturity, I had no correspondence, until the evening, when I persisted in leaving messages on chat and finally received a reply, then the messages stopped, even though I could see they were “active”.The day after I should have received my money (when my money had disappeared from my account), again, even though I tried via several ways, I had no correspondence with anyone, until around midday. At no time did you offer to call me, it’s what I desperately wanted, I would have snapped up the offer of a call. Furthermore, after finally receiving my money, last night I had a call from, I believe, a manager apologising that Prosper had let me down, and from it, lessons will be learnt. He said that the app will be updated with more info regarding to procedure of returning money and they were looking into training the call centre to be able to answer basic questions. So, as these are facts and the truth, I don’t believe i need to reflect on the 1 star review. Feedback like this should be accepted for a young business so that it can improve on its communication to customers. Edit 2: (Prosper Bank keep updating the reply and not leaving the previous reply!!)A whole week on from eventually receiving my money back, I’ve finally received my booster from Prosper Bank. I repeat, NEVER AGAIN.
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Prosper was founded to bring More for You by maximising our members’ potential wealth. We provide pensions, investments (both public and private) and savings accounts that have clear charges.
And we keep them low.
With Prosper’s flexible Stocks and Shares ISA, you get:
No platform or transfer fees
Refunded fund fees on over 30 top ETFs (BlackRock, Vanguard and more)
Real human support when you need it
Our pensions (Self Invested Pension Plans) are also free to open and free to fund.
We charge no platform or transfer fees to move your existing pensions or ISAs to Prosper.
We have market beating cash savings rates on fixed, easy access and notice accounts and again, we take the absolute least possible interest for ourselves that we can so that we can pass on as much value to you as possible.
Recently we have brought our members private markets funds and we intend to much more in the app to bring private markets to our sophisticated investors with a simple interface.
Our members benefit from zero fee access on 30 index funds from the world's leading asset managers, zero platform fees and zero transaction fees. In the future, we will charge members a fair platform fee and low, fair and transparent fees for any other investment products we think represent great value.
Prosper founder and CEO Nick Perrett and Chairman Ricky Knox have previously worked together building Tandem Bank. The company is backed by the founders of Monzo, Capital One and Admiral and other leaders in financial services.
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