I ordered three different sizes of brushes from a company on November 20th, paying a total of 58.95, including delivery. I had specific styles in mind and was eagerly awaiting their arrival. After two weeks of checking the delivery status, I found that the package had not been received by the delivery service. After contacting them, I received the brushes two days later, but they were not the correct sizes. I had intended to order the XL brushes, but the website was not updated. Returning them was complicated; I had to call for a return form, print it, and pay for return shipping. As a busy hairdresser, this was very stressful. I finally managed to return the brushes, incurring an additional 5 pounds in shipping fees. I included a note explaining the situation and requested a full refund due to receiving the wrong items. After waiting nearly a week, I called again and was told the package had been received and that I would receive a refund shortly. On December 19th, I received 48.60 instead of the full amount. I reached out via email to address the discrepancy, but received no clear response. It's frustrating that a company would withhold 10 pounds from the refund. This lack of respect for customers is unacceptable. I intend to report this issue to the bank. It's not just about the money; it's about being treated fairly. I would advise others to avoid this company.
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Pro Styling is a family-run online retailer offering a curated range of high-quality hair styling tools, salon essentials, barber supplies, and accessories. Established in 2018, we’re passionate about equipping stylists and salons with products that combine performance and durability—enabling them to work smarter, not harder.
Our commitment to excellence has earned us accolades including Haircare Retailer of the Year 2024–2025, Best Haircare Tools Supplier 2025, and Best Salon Supplier 2024. With responsive, friendly service and a genuine dedication to support before, during, and after your purchase, Pro Styling aims to be your trusted partner in success.See more
