Review Time
I ordered three different sizes of brushes from a company on November 20th, paying a total of 58.95, including delivery. I had specific styles in mind and eagerly awaited their arrival. After two weeks, I found that the package hadn’t been received by the delivery service. After contacting them, I received the brushes two days later, but they were not the correct sizes. I had intended to order the XL brushes, but the website was not updated. Returning them was complicated; I had to call for a return form, print it, and pay for return shipping. As a busy hairdresser, this was very stressful. I finally managed to return the brushes, incurring an additional 5 pounds in shipping fees. I included a note explaining the situation and requested a full refund due to receiving the wrong items. After waiting nearly a week, I called again and was told the package had been received and that I would receive a refund shortly. On December 19th, I received 48.60 instead of the full amount. I reached out via email to address the discrepancy, but received no clear response. It’s frustrating that a company would withhold 10 pounds from the refund. This lack of respect for customers is unacceptable. I intend to report this issue to the bank. It's not just about the money; it's about being treated fairly. I would advise others to avoid this company.
I ordered three different sizes of brushes from a company on November 20th, paying a total of 58.95, including delivery. I had specific styles in mind and was eagerly awaiting their arrival. After two weeks of checking the delivery status, I found that the package had not been received by the delivery service. After contacting them, I received the brushes two days later, but they were not the correct sizes. I had intended to order the XL brushes, but the website was not updated. Returning them was complicated; I had to call for a return form, print it, and pay for return shipping. As a busy hairdresser, this was very stressful. I finally managed to return the brushes, incurring an additional 5 pounds in shipping fees. I included a note explaining the situation and requested a full refund due to receiving the wrong items. After waiting nearly a week, I called again and was told the package had been received and that I would receive a refund shortly. On December 19th, I received 48.60 instead of the full amount. I reached out via email to address the discrepancy, but received no clear response. It's frustrating that a company would withhold 10 pounds from the refund. This lack of respect for customers is unacceptable. I intend to report this issue to the bank. It's not just about the money; it's about being treated fairly. I would advise others to avoid this company.
Thanks to the team for their excellent quality and customer service with my recent order of scissors. The product came beautifully packaged and works wonderfully, providing a smooth cut that leaves a lovely finish. I appreciate the timely updates regarding delivery and the attention to detail.
When one of my backwash hoses leaked, I thought it was a perfect time to upgrade. I found the best deal on their website and placed my order. Unfortunately, the courier was unresponsive. After contacting the support team, they were incredibly understanding and promised to assist. Despite the courier's failures, the representative went above and beyond by sending a replacement via special delivery herself. I received tracking information and was kept updated throughout the process. This level of customer service is rare, and I am grateful enough to become a repeat customer and recommend this company to others!
The service has been outstanding! Deliveries are consistently fast, and as a bridal stylist, I find everything I need in stock. The products are incredible and hard to find elsewhere. I will always recommend this service to fellow stylists!
This company is a complete scam. I placed an order for just under £80 and received no confirmation or dispatch notice. After the delivery window passed, I tried to call but only reached voicemail, emailed with no response, and used live chat where I was promised a follow-up that never came. I still have no resolution, and it feels like they simply took my money without sending anything.
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Pro Styling is a family-run online retailer offering a curated range of high-quality hair styling tools, salon essentials, barber supplies, and accessories. Established in 2018, we’re passionate about equipping stylists and salons with products that combine performance and durability—enabling them to work smarter, not harder.
Our commitment to excellence has earned us accolades including Haircare Retailer of the Year 2024–2025, Best Haircare Tools Supplier 2025, and Best Salon Supplier 2024. With responsive, friendly service and a genuine dedication to support before, during, and after your purchase, Pro Styling aims to be your trusted partner in success.See more
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