We purchased an expensive tow cover about three years ago and the front has eroded and falling to bits. This cover is not useable. I contacted them and was advised the company was sold and under new directorship. They said they would repair the cover for over £100 with the VAT. When I explained I would have expected a new company to honour the previous excellent customer service from the original owners I was informed they would not and they did not have to comply with the Consumer rights act in respect of fit for purpose as they only purchased the name. For such an original expensive product I would have expected the new owners to at least attempt to keep the existing customers happy but sadly this was not the case. We will be using another company now out of principle as clearly they have no interest in maintaining good customer relations.
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Protec Covers is a family-run business specialising in the design and manufacture of high-quality protective covers for caravans and motorhomes. With over 20 years of experience, we have built a strong reputation for innovation, reliability, and genuine customer care, supplying tailored solutions designed around each individual vehicle.
Every cover is made to follow the exact contours of the caravan or motorhome, reducing excess material and creating a clean, functional fit. Our exclusive non-woven bonded fabric has been developed to provide dependable protection against the elements, helping reduce condensation, dampness, and corrosion while maintaining breathability.
Our Easy-Fit system, revolutionary Towing Jackets, and industry-leading fabrics have been road-tested and trusted by some of the biggest names in the leisure industry. We hold extensive pattern libraries covering leading manufacturers including Bailey, Coachman, Swift, Hymer, ERIBA, Adria, Knaus, and many more.
As part of our continued growth, Protec Covers has recently been acquired by the family-owned company Specialist Canvas Services. This partnership allows us to build on our heritage while strengthening production expertise, ensuring the same personal service, quality workmanship, and dedication that customers have always expected from us.
We remain proud of our friendly, knowledgeable approach and our commitment to producing some of the most practical and reliable protective covers available. With over 300 five-star Trustpilot reviews, Protec Covers continues to be a name customers can rely on to help keep their vehicles protected all year round.
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