Review Time
I ordered a Custom Cover in Nov 25 for my new T6 Camper conversion, impressed with the attention to detail in the process, full marks to Peter and Lisa!
The Cover arrived early in the new year, when putting it on we saw that the door flap was on the wrong side, and there were a couple of the custom mods we required missing. One phone call to Lisa, plus e-mail with Photos, followed up with a Video call with Lisa and a chap from Production so I could do a Video walk round, a New one went into production, no fuss!
Replacement delivered very promptly, and perfect! a great piece of kit.
I am realistic enough to know that sometimes, things go wrong, but in my experience, some businesses will try and shift blame, makes excuses, quote terms and conditions, refreshingly, not the case here, a simple "right, lets fix this" attitude.
Well done to everyone concerned and thank you.
I’ve been using them for years, first to make a one off for an uncommon (in the UK) van and then for a new van that Hymer could not provide dimensions till the van was made. In both cases the used latest tech to measure up and produce a great fit.
I ordered a Custom Cover in Nov 25 for my new T6 Camper conversion, impressed with the attention to detail in the process, full marks to Peter and Lisa!The Cover arrived early in the new year, when putting it on we saw that the door flap was on the wrong side, and there were a couple of the custom mods we required missing. One phone call to Lisa, plus e-mail with Photos, followed up with a Video call with Lisa and a chap from Production so I could do a Video walk round, a New one went into production, no fuss!Replacement delivered very promptly, and perfect! a great piece of kit.I am realistic enough to know that sometimes, things go wrong, but in my experience, some businesses will try and shift blame, makes excuses, quote terms and conditions, refreshingly, not the case here, a simple "right, lets fix this" attitude.Well done to everyone concerned and thank you.
Great product recently ordered a new cover due to me changing caravans Old cover stood the test of time and the harsh winters for the 7 years that I had it.Very good after sales service from Lisa couldn't do more for me very professional and customer caring in her approach.Slight issue at time of order due to the company changing hands and relocating production to new facility, however things are running very smoothly now and extremely happy with my new caravan cover
Protec really took a huge amount of trouble to help us get the dimensions and cover choice absolutely right. The finished article is exceptionally well constructed and the material durable. We have been very impressed by the workmanship and the overall customer service.
We purchased an expensive tow cover about three years ago and the front has eroded and falling to bits. This cover is not useable. I contacted them and was advised the company was sold and under new directorship. They said they would repair the cover for over £100 with the VAT. When I explained I would have expected a new company to honour the previous excellent customer service from the original owners I was informed they would not and they did not have to comply with the Consumer rights act in respect of fit for purpose as they only purchased the name. For such an original expensive product I would have expected the new owners to at least attempt to keep the existing customers happy but sadly this was not the case. We will be using another company now out of principle as clearly they have no interest in maintaining good customer relations.
In 40 years of caravanning, we have always used Protec covers and having always had first class service, we decided to use them again to replace our existing five year old cover. In the past, we have just given Protec the year, make and model of our caravan, paid the fee and then waited for delivery.Following our history of great service from Protec, late on a Friday afternoon, we placed an order on line for a basic cover for our 2013 Swift Challenger 570 stating that we did not need any extra allowances for an A/C unit, satellite, bike rack, access doors etc.We had not realised at this stage that Protec had been sold earlier this year and that the new company operates under new systems and procedures. It is no longer based in Bradford and is essentially a different company.We did, perhaps naively, tick a box that said:“I understand that I will be required to provide additional information (measurements solar panels, access flaps, satellites, air con units, bike racks, awning rails and door location) on completion of purchase” but as we didn’t ask for any of these extras, we assumed it didn’t really apply to us.We were surprised therefore on the Monday to receive an email from Protec/Specialised Canvas with an attached PDF file asking for several basic measurements that would involve using a step ladder to satisfy in full. They also requested photos of the front, back, top and both sides of the van. These had not been mentioned in the ordering process. We replied to the email saying that as we are now in our seventies, we no longer felt safe using step ladders to take measurements and photos of the roof and could not understand why this was necessary as in the past, Protec had the basic model specification measurement templates in their database.We were told that a lot of these templates had not been transferred in the sale of the company and that it was now the responsibility of the customer to supply even some of the most basic measurements. We felt unable to do that at our age and by this stage, we were losing confidence in the new company. Had we we realised this requirement beforehand, then we would not have placed the order in the first place. We requested that the order be cancelled and whilst the company said that was possible, they directed us to their “Refund policy” at the very bottom of the order page on their web site and this does state that a 20% administration charge may be applied.They did cancel the order for us and despite a phone call asking for an explanation of this administration fee, we were charged the full 20% which amounted to £113. This proved to be a very expensive mistake for us so please ensure that you read their “Terms of Service” and “Refunds Policy” carefully BEFORE placing an order. Cancelling an order even within hours of placing it will cost you dearly.
At just over 3 years, our very expensive cover started to fall to bits.I've had 3 covers from Protec and the first 2 lasted around 15 years between them. They were really good covers and lasted.Now 4 years old, this latest cover is almost like tracing paper, it's torn and literally falling to pieces.The quality seems to have dropped off the scale.Protec covers don't want to know, and looking at other reviews, I'm not alone, such a pity. If you're looking for a cover to protect your pride and joy, look elsewhere.REPLY TO PROTEC COVERS.Hello PeterI spoke with you last year about our cover and sent you photos, at just over 3 years of use.You said the damage was due to UV and that Protec couldn't help due to the cover being out of warranty.You advised that I glued patches to the cover.. Nice I said that I wasn't happy with the outcome and you apologised, but words are cheaper than actually doing something about it.The strange thing is, the tow hitch cover, which sees the same weather as the roof, is fine.At over £400 for a cover, I think 7-9 years is about right, it used to be??These covers used to keep our other caravans, looking like new.
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Protec Covers is a family-run business specialising in the design and manufacture of high-quality protective covers for caravans and motorhomes. With over 20 years of experience, we have built a strong reputation for innovation, reliability, and genuine customer care, supplying tailored solutions designed around each individual vehicle.
Every cover is made to follow the exact contours of the caravan or motorhome, reducing excess material and creating a clean, functional fit. Our exclusive non-woven bonded fabric has been developed to provide dependable protection against the elements, helping reduce condensation, dampness, and corrosion while maintaining breathability.
Our Easy-Fit system, revolutionary Towing Jackets, and industry-leading fabrics have been road-tested and trusted by some of the biggest names in the leisure industry. We hold extensive pattern libraries covering leading manufacturers including Bailey, Coachman, Swift, Hymer, ERIBA, Adria, Knaus, and many more.
As part of our continued growth, Protec Covers has recently been acquired by the family-owned company Specialist Canvas Services. This partnership allows us to build on our heritage while strengthening production expertise, ensuring the same personal service, quality workmanship, and dedication that customers have always expected from us.
We remain proud of our friendly, knowledgeable approach and our commitment to producing some of the most practical and reliable protective covers available. With over 300 five-star Trustpilot reviews, Protec Covers continues to be a name customers can rely on to help keep their vehicles protected all year round.
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