In 40 years of caravanning, we have always used Protec covers and having always had first class service, we decided to use them again to replace our existing five year old cover. In the past, we have just given Protec the year, make and model of our caravan, paid the fee and then waited for delivery.Following our history of great service from Protec, late on a Friday afternoon, we placed an order on line for a basic cover for our 2013 Swift Challenger 570 stating that we did not need any extra allowances for an A/C unit, satellite, bike rack, access doors etc.We had not realised at this stage that Protec had been sold earlier this year and that the new company operates under new systems and procedures. It is no longer based in Bradford and is essentially a different company.We did, perhaps naively, tick a box that said:“I understand that I will be required to provide additional information (measurements solar panels, access flaps, satellites, air con units, bike racks, awning rails and door location) on completion of purchase” but as we didn’t ask for any of these extras, we assumed it didn’t really apply to us.We were surprised therefore on the Monday to receive an email from Protec/Specialised Canvas with an attached PDF file asking for several basic measurements that would involve using a step ladder to satisfy in full. They also requested photos of the front, back, top and both sides of the van. These had not been mentioned in the ordering process. We replied to the email saying that as we are now in our seventies, we no longer felt safe using step ladders to take measurements and photos of the roof and could not understand why this was necessary as in the past, Protec had the basic model specification measurement templates in their database.We were told that a lot of these templates had not been transferred in the sale of the company and that it was now the responsibility of the customer to supply even some of the most basic measurements. We felt unable to do that at our age and by this stage, we were losing confidence in the new company. Had we we realised this requirement beforehand, then we would not have placed the order in the first place. We requested that the order be cancelled and whilst the company said that was possible, they directed us to their “Refund policy” at the very bottom of the order page on their web site and this does state that a 20% administration charge may be applied.They did cancel the order for us and despite a phone call asking for an explanation of this administration fee, we were charged the full 20% which amounted to £113. This proved to be a very expensive mistake for us so please ensure that you read their “Terms of Service” and “Refunds Policy” carefully BEFORE placing an order. Cancelling an order even within hours of placing it will cost you dearly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protec Covers is a family-run business specialising in the design and manufacture of high-quality protective covers for caravans and motorhomes. With over 20 years of experience, we have built a strong reputation for innovation, reliability, and genuine customer care, supplying tailored solutions designed around each individual vehicle.
Every cover is made to follow the exact contours of the caravan or motorhome, reducing excess material and creating a clean, functional fit. Our exclusive non-woven bonded fabric has been developed to provide dependable protection against the elements, helping reduce condensation, dampness, and corrosion while maintaining breathability.
Our Easy-Fit system, revolutionary Towing Jackets, and industry-leading fabrics have been road-tested and trusted by some of the biggest names in the leisure industry. We hold extensive pattern libraries covering leading manufacturers including Bailey, Coachman, Swift, Hymer, ERIBA, Adria, Knaus, and many more.
As part of our continued growth, Protec Covers has recently been acquired by the family-owned company Specialist Canvas Services. This partnership allows us to build on our heritage while strengthening production expertise, ensuring the same personal service, quality workmanship, and dedication that customers have always expected from us.
We remain proud of our friendly, knowledgeable approach and our commitment to producing some of the most practical and reliable protective covers available. With over 300 five-star Trustpilot reviews, Protec Covers continues to be a name customers can rely on to help keep their vehicles protected all year round.
See more
