In 2019 Protectapet enclosed our garden and did a fantastic job. Fast forward to 2025 and we have moved house. We have a VERY small garden but were quoted over £6.5k. As our cats are family we decided to go ahead despite the hefty price tag.The installers came and just couldn't wait to get the job over and done with. We took down a shed they didn't want to enclose as it would make life easier for them and even let them drill into the walls even though we'd paid for freestanding posts.Down the side of our house there is a very narrow passage. We were told (and paid for) extenders that would mean the cats could not jump from the windowsills. However, they attached posts to the wall and then attached mesh with cable ties and stapled it to our gutters and fascias!! What a mess AND it has damaged our fascias! The area wasn't even all covered! Low and behold one of our cats has figured out how to escape and it's probably only a matter of time before the others do.Today, after being contacted by Protectapet, we were offered a £300 refund as 'a gesture of goodwill' OR they would come and rectify the problem. We chose to have the installation amended but then had an email saying it couldn't be done as originally promised AND one of their installers has called us liars and said we allowed them to do this shoddy work! If I can find a way to attach photos I will as it has to be seen to be believed. This must be some kind of joke, I wouldn't pay over £6.5k for cable ties and stapling. Once a great company but not any more. Considering Small Claims Court action.EDIT: Please look around for other reviews eg reviewcentre.comI'm not the only one!EDIT: please note, we have NOT accepted the 'refund' offered from Protectapet. It was originally £300 and was then reduced to £48. This paltry amount was refused as it cost over £6.5k and they've not done the job promised and they have damaged my house. This company is not run by the original people and is now a dreadful company who only care about profit. AVOID
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