I wanted to renew my policy early as I would be away when it autorenewed, and as the card I thought I'd used had been stolen and cancelled, I knew there was a chance that it wouldn't work. So all I wanted to do was a)find out if I had indeed used that card, and then b)replace it before autorenewal. Nowhere on the online account can I do either of those things so I had to call Customer Services (and listen to the interminable recorded message which had no relevance to my queation whatsoever). Customer Service was helpful (I thought) and confirmed I had used the card that had been cancelled. He said they'd send another email for me to renew - but that email simply took me back to the same screen I'd seen before, with nowhere to pay. Eventually, after trying a few things, I discovered I had to cancel my autorenew before i could pay with a new card. How useful would that piece of informatiopn have been? - and saved me a great deal of time and irritation.I wanted to pay the annual amount - but that wasn't an option. I HAD to pay a deposit (remember this was a renewal, and therefore not due, for another month) and then pay 10 instalments across the coming year. Who knows when those payments will start? My current policy will run out March 23rd so they shouldn't start until after that date - but as I've already had to pay the deposit - early - I wouldn't be surprised if they start early too.Whay on earth can a policy holder not find out this sort of information online on their account, and then pay the way they want to? And why did customer services not know/tell me about cancelling the autorenew? Protectivity are making what should be a very straightforward task unnecessarily long-winded, inefficient and very irritating. I dread to think what it would be like trying to make a claim.
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