protein.com

I'm writing to express my…

I'm writing to express my disappointment and frustration with my recent order of 4Slim bundles. Upon receiving the raspberry flavor, I was dismayed to find the seal already open and the two tumblers missing from my order. I promptly emailed customer services, and Tracy responded, stating that the products are open from the warehouse and are neither refundable nor exchangeable.I find this unacceptable, especially given the UK regulations regarding open seals on food products. As a customer, I expect a certain level of quality and safety, particularly with consumable goods. The open seal raises concerns about potential contamination, and I'm worried about the impact on my health.Furthermore, I've experienced adverse effects from consuming another flavor, the pineapple shake, which caused bloating. Given these issues, I'm requesting a full refund and a replacement order with intact packaging and all items included.I would appreciate it if you could look into this matter urgently and provide a suitable resolution. I'll be monitoring this publicly to ensure transparency.Key issues:- *Damaged Product*: Open seal on the raspberry flavor- *Missing Items*: Two tumblers not included in the order- *Health Concerns*: Potential contamination and adverse effects from pineapple flavor- *Expected Resolution*: Full refund and replacement order with intact packaging and all items includedI'm hoping for a prompt and satisfactory response to resolve this issue."¹Order no:262965I’m updating that till this day of the 14/10/2025 the Protein.com refused to refund neither resolve this issue. I have an unused raspberry protein slim shake that I cannot take. Since I used Klarna, thank God they are trying to resolve it. My Instalment payments are on pause.. Do not let the company deny that it’s a different co. I have all un-cooperative emails as evidence of communication and refusal or refund/exchange.

Date of experience: Sep 11, 2025