As the delivery time encroaches upon one month, my excitement has mellowed into disappointment and confusion. I have not heard from the warehouse since the 6th of May... it is the 24th of May as I am writing this review. I have reviewed the order several times to check that my address and details were in place, and I do not have any clarity on where my package is.I have reached out to the warehouse on multiple occasions to follow up and received nothing in response. That being said, I will give it to customer service for trying to figure things out on their end and making this experience a bit more bearable. However, that has also been uneventful and ultimately unsuccessful.I do love the pieces, albeit the $10 shipping fee for fast delivery, and I was planning to purchase more after this order, so my disappointment is starting to grow as I have yet to receive my package (it is just one cardigan).Update! They resent the package and it looks like it's from a different warehouse(CN), not the US warehouse. I think this is more of a shipping company issue than the brand. The cardigan did have a hole in knitting of the sleeve, but I quite liked it. I was missing the universe card which was disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Protémoa's mission today is to create the dream wardrobe for those who understand fashion well but don’t take it too seriously. We're here for modern individuals who know that looking good should never be a burden in the post-fashion world.
Protémoa pieces are designed to resonate with every shade of our mood: from the cozy vibes of a friendly hug to an irresistible desire for a spontaneous move. We create pieces that make you look great effortlessly, wherever the night takes you.See more
