Review Time
Ordered a cardigan and blazer. the blazer lapels were uneven and the cardigan zipper immediately broke. I emailed customer service for a refund - it has been 2 weeks since the start of the email chain and nothing has been done yet, it takes several days and several follow-up emails just to get a response out of them.
DO NOT BUY FROM THIS COMPANY IF YOU VALUE YOUR TIME OR MONEY
The clothing quality is exceptional. The support team is fantastic, responding quickly and showing a clear commitment to customer satisfaction. My only concern is that the black denim fades quickly, but overall, these are the best jeans available.
The items produced are genuinely one-of-a-kind and of high quality. I have made multiple purchases and loved every item, especially the pants, which are stylish and versatile. Their customer support is also fantastic, with quick and helpful responses.
I ordered a blazer and pants set about a month ago. The order arrived two weeks later, which was fine, but the blazer had obvious defects. I've reached out to customer service several times and even contacted them via social media for an exchange or refund, but all my messages have been ignored. This is particularly disappointing given the brand's claims of excellent customer service. The lack of support has made this a frustrating experience, and I cannot recommend this brand based on my experience.
Paying nearly 40 euros for express shipping and not receiving the package after two weeks is unacceptable. When I contacted them, their apology email felt vague and unprofessional. It appears the items are shipped from abroad, raising concerns about quality.
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Protémoa's mission today is to create the dream wardrobe for those who understand fashion well but don’t take it too seriously. We're here for modern individuals who know that looking good should never be a burden in the post-fashion world.
Protémoa pieces are designed to resonate with every shade of our mood: from the cozy vibes of a friendly hug to an irresistible desire for a spontaneous move. We create pieces that make you look great effortlessly, wherever the night takes you.See more
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