The service did not apply my full payment of $191 towards a 24-month cycle, instead opting for a 12-month cycle, demanding more money due to higher rates. After multiple emails, the staff has been unyielding and repetitive, ignoring my previous communications and receipts. I provided proof of my payment for the two-year cycle, but they refuse to correct it. My request for escalation was ignored, and support requests went unanswered.
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Proton Mail is a Swiss-based secure email service, brought to you by CERN and MIT scientists. We provide free and easy-to-use encrypted email. We protect your privacy and ensure that nobody, not even us, can read your communications. Our end-to-end encryption is completely seamless so there are no extra steps before you can start emailing securely.
