I’ve been a paying customer of Proton Mail (Mail Plus) and recently tried to add Proton VPN Plus to my account. The upgrade process was confusing and misleading — I selected what appeared to be an option to add VPN Plus, but instead it simply extended my Mail Plus subscription, which I had already renewed.Proton's support has been extremely rigid. Despite acknowledging that combining "Plus" plans isn't supported, they still allowed me to go through a purchase flow that offered no clear warning. Then they refused to correct the mistake, claiming subscription changes are "irreversible," even though their user interface caused the issue.I was offered a strange workaround that doesn't even match the current interface — no “Explore Other Proton Plans” button exists where they said it would be. The system is clearly not user-friendly, and support agents are unable or unwilling to fix simple billing issues.I expected more from a company that promotes transparency and privacy. This whole experience feels like the opposite of user-first design.I’m still waiting for a proper resolution (case 4258864). Until then, I cannot recommend Proton to anyone looking for flexible, transparent services. Disappointing overall.
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