Review Time
Will not be renewing reason got to keep resetting proton every time my phone goes idle went not in use trying to connect to network until I cancel and then re-connect also on my TV always keeps disconnecting date of experience day one I subscribed could have got my money back but throught give it the benefit of the doubt
I purchased Proton VPN Plus for 1 month for $9.99 yesterday, my money is gone, but in my account it still shows Proton Free, and no features available.
I asked for money return and support manager named Luigi said that everything's fine and I have Proton VPN Plus, and it should work, but it's not working. And then Luigi ignored the rest of my messages.
Don't buy anything, because you will be left with no money and no product features.
I've faced ongoing issues with this VPN for more than six months. Whenever I attempt to connect to a URL, the VPN disrupts the connection. I have to disconnect the VPN, access the website, and then reconnect. I've reached out to the support team multiple times for assistance, but none of their suggestions have resolved the problem. I've also requested a refund, but they are not responding. I cannot recommend this service or the company!
It's fascinating how quickly the company replies here, yet I struggle to get a response in days. What a disappointing experience. It's unfortunate that we can't share screenshots. I've been providing detailed updates for weeks. For instance, on June 1st, I expressed my frustration with the network performance, noting constant issues with web pages and forms not responding. I expected much more from the service, but it has turned out to be the worst-performing VPN I've tried in the last couple of years. I urged them to either fix the issues or refund my subscription. On August 1st, I sent tests from problematic servers, detailing my setup and expressing my dissatisfaction. By September 1st, I shared additional tests, demonstrating the poor performance compared to my baseline connection without the VPN. In short, the service has severely degraded my internet speed and browsing experience. When I reached out for help, the responses were either late or dismissive. After weeks of issues, I was told my refund request was too late. It's clear that this service has ruined a previously solid connection and now hides behind their guarantee period instead of addressing the problems. Their reputation has suffered, along with my trust and money. Has anyone else experienced similar issues with the service?
I’ve been a paying customer for a service and recently attempted to add a different plan to my account. The upgrade process was unclear and misleading — I thought I was selecting an option to add the new plan, but instead, it merely extended my existing subscription, which I had just renewed. The support team has been very inflexible. Even though they acknowledged that merging plans isn't supported, they allowed me to proceed with a purchase flow that provided no clear warnings. They then refused to rectify the issue, stating that subscription changes are "irreversible," despite the fact that their interface created the problem. I was given an odd workaround that doesn’t align with the current interface — the suggested option to explore other plans was nonexistent where they indicated it would be. The system is clearly not user-friendly, and the support agents seem unable or unwilling to resolve basic billing problems. I expected much more from a company that emphasizes transparency and privacy. This entire experience feels contrary to user-centric design. I’m still awaiting a proper resolution (case 4258864). Until then, I cannot recommend this service to anyone seeking flexible and transparent options. Overall, quite disappointing.
I’ve been a paying customer of Proton Mail (Mail Plus) and recently tried to add Proton VPN Plus to my account. The upgrade process was confusing and misleading — I selected what appeared to be an option to add VPN Plus, but instead it simply extended my Mail Plus subscription, which I had already renewed.Proton's support has been extremely rigid. Despite acknowledging that combining "Plus" plans isn't supported, they still allowed me to go through a purchase flow that offered no clear warning. Then they refused to correct the mistake, claiming subscription changes are "irreversible," even though their user interface caused the issue.I was offered a strange workaround that doesn't even match the current interface — no “Explore Other Proton Plans” button exists where they said it would be. The system is clearly not user-friendly, and support agents are unable or unwilling to fix simple billing issues.I expected more from a company that promotes transparency and privacy. This whole experience feels like the opposite of user-first design.I’m still waiting for a proper resolution (case 4258864). Until then, I cannot recommend Proton to anyone looking for flexible, transparent services. Disappointing overall.
I bought two years of VPN on Black Friday, as I really like the policies of Proton and they seem, well, trustworthy.Unfortunately, their VPN doesn't actually work — and it won't tell you.I'm on macOS, and I was using the VPN application here. Connecting to a server, checking my IP address in Firefox, and seeing that it indeed switched to the chosen country. In System Settings, "ProtonVPN" is registered and active.In Terminal, I can also use curl and confirm that here, too, I'm using the VPN. Crucially, though, in qBittorrent I'm NOT using the VPN. I use "checkmytorrentip" to check, well, my torrenting IP. This reveals to be my actual, non-VPN'ed, IP address.How this is even happening, I'm not sure. Neither is the friendly support guy I spoke to, Zoran. He could confirm, though, that this is a known issue, and that enabling the "Kill Switch" fixes it. I can confirm that it does fix it — but then your local network is 100% inaccessible, and you can't access network shares, use Airplay, use SSH, etc. Nothing. So that's useless.I've been given a refund, so that's good, but it's seriously disconcerting that the VPN works like this. I'm a retired developer myself, and I cannot fathom how code like this gets greenlit and built for production.I also have to think that the VPN code itself actively chooses to route the qBittorrent traffic outside of the VPN. The VPN is correctly registered at the system level with macOS, so ALL traffic WILL go through the VPN. It's not macOS that's deciding to not use the VPN for some apps (as evidenced by Proton working correctly when configuring the kill switch). It's Proton itself.I won't be going back to Proton, even if they fix this, because honestly — any development team that produces code like this and behavior like this is completely untrustworthy. If it were my employees, they would, well... Not be my employees anymore.That said, stay CLEAR of this VPN. And thank you Zoran for a friendly support, and no hassle for issuing the refund. I'll look for a proper VPN elsewhere.
I was satisfied with Proton, until a couple of weeks ago when they started with more free countries. It is now a hell to get connected to my country, as well as if I finally have connection, many times Proton did disconnect. And now it is almost all the time you can get only the USA and Canada. And many, many , many times they send you to the subscripcionpage and you cannot connect at all to a country.....Strange that after my complaint for a week I could connect me with my country for free, it is one of the countries free available, but after a week it is the same. Try it for days with 3 different ones....laptop, tablet and cellphone.....but it is 90% of the time USA, 5% Canada, 2% Mexico, 2% Romania and the other 1 % is divided over the other free countries....so almost mission impossible to use proton free if you are not from the USA......Proton = worthless as a free server when you are not from the USA. They force people to pay for a subscripcion and I dont need that (and the unwanted upgradepage which constantly came on and blocked the Norton is luckely gone) I try now already for an hour on 3 different devices to connect me with my free country netherlands, but its all USA, USA and USA. Hundred clicks on connecting me does not wotk. PROTON seems to be from the Trump family.......USA First!!! A shame.....
I discovered that no matter how many times I kept reinforcing that my one country was the be the UK, I was having difficulties with using the web due to the fact that my VPN kept changing countries. I couldn't order from Tesco because I was in Paris, Zurich, or even Miami, Florida, and I would not know that they had put me in other countries until my web searches would either come up in different language s which I do not speak, or my Tesco account would not work because they do not deliver outside of the UK. I tried to get in touch, but only got people who couldn't answer that simple question: can you help me to make that stop happening so that my VPN remains in the UK. I was only using Proton for a couple of weeks, and was not willing to pay for one more week. I got the monthly plan so that I could cancel any time, and I am glad that I did. Be aware that you will not be able to control where your VPN is, or what language you might suddenly be expected to speak. Even if you check your VPN when you first open your browser, you do not know what it will change to at any point during that day. There are no intelligent people to speak to at all, and they will simply take you in circles. In fact, I just spent more than an hour starting new chats only to get the same two people over and over again. Not interested!
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