I recently made a purchase and the checkout showed £30.02. After entering my card details and completing the payment, the receipt revealed a total of £53.96. I checked my bank account and saw that £53.96 was pending. Nowhere during the process was a delivery fee of £19.99+ mentioned until after payment. This information was hidden on a separate delivery page. The checkout process misrepresents the total, which feels fraudulent, as it allows customers to authorize payments without disclosing the actual total upfront. This seems like a violation of trading standards, and such deceptive practices should lead to the company being banned from card payment platforms. I am seeking a refund and urge the company to revise this misleading checkout system.
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