Review Time
I recently made a purchase and the checkout displayed a total of £30.02. I entered my card details and completed the payment. However, on the receipt page, it revealed a total of £53.96 after I had already paid. I have a screenshot as evidence. I was shocked to find that my bank shows a pending charge of £53.96. Upon reviewing the website, I noticed that a delivery fee of £19.99+ was not clearly indicated before confirming the order; it was buried in a delivery subpage. The checkout process appears misleading, as customers authorize payments without being informed of the actual total beforehand. This could be seen as a violation of trading standards, and such deceptive practices should lead to this company being barred from using any card payment systems. I am requesting a refund and urge the company to revise their checkout process to prevent this kind of misleading information from occurring again.
I recently made a purchase and the checkout showed £30.02. After entering my card details and completing the payment, the receipt revealed a total of £53.96. I checked my bank account and saw that £53.96 was pending. Nowhere during the process was a delivery fee of £19.99+ mentioned until after payment. This information was hidden on a separate delivery page. The checkout process misrepresents the total, which feels fraudulent, as it allows customers to authorize payments without disclosing the actual total upfront. This seems like a violation of trading standards, and such deceptive practices should lead to the company being banned from card payment platforms. I am seeking a refund and urge the company to revise this misleading checkout system.
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