I was charged for a subscription I never agreed to. I took a test on July 2, 2025, paying only for the results, and canceled right after. However, I was charged for a subscription the next day. I never received any emails confirming a subscription or cancellation, nor did I have access to the platform. I don’t even have an account, and they couldn't find my email in their system, yet they charged my card. I contacted customer support for proof of my subscription, but none was provided. This is unacceptable. I demand a full refund and an explanation for this unauthorized charge. Charging users without consent is unethical and possibly illegal. Be cautious with this service.
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