I never received my reading. I emailed to request a resend but got no response. I also messaged on social media, but there was no reply, despite my messages being seen. I only received automated messages regarding other payments and offers. I was informed via email that due to changes, I needed to pay for a new reading at a 30% discount, even though I hadn't received the first one. Despite the discounts, it still feels like £17 wasted, and according to the terms, I can't get a refund—only a credit note or a free reading is offered. I'm really disappointed and frustrated by the lack of response through both email and social media.
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