I recently bought a sweatshirt in size M, and when it arrived, it was much too big. I checked the website, which states that returns are free, so I went ahead and tried to return it. However, when I started the return process, I was shocked to find out that the return fee is around £40. This is completely misleading, especially for international buyers like myself.To make matters worse, the customer service was unhelpful when I reached out for assistance. It seems like they are not transparent about the actual cost of returns. If you're an international customer, please be cautious when purchasing, as the returns process is not as straightforward or free as they claim.I won't be buying from them again.
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