Review Time
I am not even sure how companies like this exist in the market. Absolutely fraudulent practices. Please don't buy products from this. They charged me Euro 50 for returning the products which costed me Euro 130.
I’d give the ZERO STARS if I could. I ordered several item and they were all shipped at different times. When I finally got the last package the item was the wrong color. I immediately contacted them as this was a gift. They said we’ll ship the correct item out asap well lo and behold I get the second item and it’s the exact same WRONG item I got the first time. I contact CS and a week later ZERO RESPONSE. Waste of time and money. At their prices one would think they would have good CS, WRONG!!!!
Terrible Experience – Avoid Psychobunny, Especially in EuropeI am extremely disappointed and angry with Psychobunny’s service. I placed an order on December 7th for a Christmas gift, paid extra for express delivery to Europe, and expected a basic level of professionalism. What I got instead was chaos, dishonesty, and zero accountability.By December 15th, my order still hadn’t even been handed over to the courier, so I contacted customer service to ask what was going on. I was told their “investigation team” would contact me within two days. No one ever did.When I reached out again, I spent over an hour in live chat, only to be told first that the delay was DHL’s fault. After another 30 minutes, they suddenly changed their story and admitted the problem was on their side due to a system error. So which is it? The lack of transparency is unacceptable.To make matters worse, they canceled my order without my consent, and only after I pushed for answers. No apology, no compensation, no effort to fix the situation — nothing. Now I’m left wondering if I’ll even get my money back.This company behaves like a scammer: shifting blame, wasting customers’ time, canceling orders at will, and completely ignoring the importance of Christmas gifts. Their attitude shows total disregard for customers.I strongly do NOT recommend Psychobunny to customers in Europe.Horrible customer service, irresponsible handling of orders, no delivery, and no respect for customers. They do whatever they want and clearly don’t care about their customers or the holidays.Save yourself the stress and shop elsewhere.
This is a revision to a previous review I posted on this site. The company made good by resolving an order issue. I am giving them a 4 stars review because management solved the issue. However, there was absolutely no reason why the problem with my order could not have been resolved by their customer service the first two times I contacted them. It was an obvious mistake on their part. I love PB merchandise but I don’t believe I would order from their online store ever again after this experience.
This is a product complaint. Purchased and wore a pique polo once. Washed in cold and hung to dry. The arms are all stretched out. Like that of a very cheap product. I won't chance aonther $100 plus bucks on crap product. I purchased in the winter so it's been months. Hoping their CS team will help me out. If they do I'll report back. Update: Their CS Team went above and beyond in Shipping a replacement Polo. Just waiting for its delivery now. I'll update again if the polo does that same thing after 1st wash.
I purchased over $1000 of clothes and one of the pair of shorts I purchased was the wrong size. I took the shorts back with the tags on the same day and exchanged for the same shorts but a larger size. Instead of a swap, the store assistant said I need to purchase the larger pair, and they would do a refund to my credit card of the original pair. The refund was not applied to my credit card and I still have not received the refund. Customer care has said the refund was applied however they credit card number they have referenced is not mine. I have told them they have made a mistake but now they are not even replying to my messages. Do not purchase from this company.
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