I have a very bad experience to get the internet connection of 4 mb package. From very first day there was an issue of internet speed. I found that the staff of PTCL is not sincere with their institute because they do not oblige any complaint, on my last complaint staff came to resolve and he said that your router is not good so change your router I agreed and told him to bring a new one, but he brought a used one and said it will work efficiently. Unfortunately that new router was working like the prevoiuse one and PTCL charged an amount of Rs 5000 extra for router. A number of complaints I registered on halpline 1218 and told them that your staff told that the router will cost Rs 1500 abd a message was also sent by PTCL but they did not obliged my complaint. I requested them to get their router back and cut off my connection but they said you have to pay this bill by all means. From that day my bill is going increasing without any usage of internet my number is 0744048138. History can be checked at your end
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