Review Time
Scam. I read 4 books and left reviews on Amazon. After 10 days they said they still couldn't confirm them. The same day I put in for 3 people to write a review. 10 days later no one had started reading it. Avoid!!
The service worked well until late 2023, but since then it has gone downhill. The platform is now full of bugs: books get stuck with zero reviews and stay that way indefinitely. Customer support is basically non-existent: you only get automated responses that don’t solve anything.
I’ve been a paying Pubby user since December 2020 and paid consistently until June 2025. Over the years, reviews I earned through the platform gradually disappeared from Amazon, but the problem became severe in the past year, with over 50 reviews missing.Each time I contacted support, I was told to wait—for system updates, spreadsheets, or a relaunch. Recently, Pubby admitted that full review history is not accessible, older reviews cannot be investigated or restored, and there is no workaround at this time. I’m even blocked from scrolling past a certain date in the dashboard, making it impossible to verify or report missing reviews.Despite acknowledging the issue and the system limitations, Pubby has not offered refunds or account credit for reviews that can no longer be verified or recovered. After years of payments, this feels like paying for a service that cannot deliver or correct losses when things go wrong.Until Pubby can provide full transparency, reliable tracking, and fair compensation when reviews disappear, I cannot recommend this service.
It had its flaws, but it worked reasonably well at first. Whether this is due to Amazon changing the rules, which seems likely, or something else, there now appears to be a significant backlog of reviews. I’ve had multiple books sitting for over four months without a single review. If you do decide to try it, a monthly subscription is the safer option. My suspicion is that new subscribers get priority initially, before being pushed to the back of the queue like everyone else.
My review for Pubby should be broken by two parts:First year of usage - 4-5 stars. I've gotten a fair number of reviews, the books were picked up within 2-3 days maximum. Yeah, some reviews were clearly just written using previously posted reviews, but overall, it was a decent experience.Last 3-4 months - absolutely horrible. My books are not getting picked up, just sitting there for 4-5 weeks. Also, several reviews disappeared from Amazon. I cannot truly say if that was Pubby's fault, but when the total reviews number is suddenly showing 10 reviews less - it is very weird. Additionally, most of communication goes through the AI bot, and even if eventually a human responds, they provide minimum support.Unfortunately, I was recently charged a yearly fee (with no notification), so I just hope the service would improve
Terrible Scam outfit. Wish I could give less then one star. Author friend paid for Kindle and Verified purchase yet his books sit there for weeks without being visible. The algorithm they use is very bias towards only a certain genre of book. Also they supposedly have gotten 50 reviews, but 30 don't exist. Zero help from Pubby other then bot responses about the update and how you can report disappeared reviews on the platform, which they have been doing for months to no avail. Stay away from this service unless you enjoy aggravation and throwing money away.
Pubby was an ok tool to use back in 2023 but has of late...it's no longer good. It's really really bad now. I recently published a new book and ran a free promotion, used pubby to get reviews on it. I was happy at first has a got over 15 reviews the first 2 weeks. Then has the days went on, Amazon started removing them. Only 2 reviews from pubby remained. This platform is honestly horrible now. Please dont waste your money. Throughout the years sometimes it took months just to get even 1 review, just so Amazon can take it down eventually. I think pubby should really update there policy on how reviewers write there reviews. I think most are using AI copy and paste. This will get your account flagged. I just cancelled before that happens. I honestly had like 4,000 snaps in my account when cancelling and IT STILL WASN'T WORTH STAYING WITH PUBBY!! Please runaway from this service. This is not a drill. ALERT ALERT!! EVACUATE!
The cocept is good and the rules are well structured BUT the people running pubby have opted to make easy mony approach. They do not respond to real customer issues nor handle cases fairly. They automate the system in a very bad way ... they recently introduced a new system that freezes your account from taking on new books while they validate the last 4 reviews!!! I have been with them for a long while. In other words, you pay for a monthly subscription but get to use the app for 1 to 2 weeks only... Besides their lack of motivation (again money) to weed out bad reviewers on the site.
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