I am writing to formally escalate an unresolved issue involving Public Storage’s failure to honor a pricing agreement that was made to correct misleading advertising and unacceptable unit conditions at one of your Plano, Texas locations.Timeline & Facts (all verifiable):1. I initially booked a storage unit online at the Alma (Plano, TX) location, based on the description and pricing advertised on your website.2. Upon arrival, the unit was not what was advertised:o It was on the second floor, not the firsto The door had a hole in ito The facility was extremely dirty and poorly maintained3. I contacted Regional Manager Jesse, who acknowledged that the unit was not as promised and moved me to the Hedgcoxe location with no transfer fee, stating explicitly that my monthly rate would be honored at the lower Alma location price.4. I signed my lease at the Hedgcoxe location, and the first month was billed correctly, matching the Alma rate as agreed.5. Since then, my rent has increased twice, and I am now paying over $50 per month, nearly double the rate I was promised and originally billed.6. For the past four months, I have:o Called and left messages for Jesse multiple timeso Visited the Hedgcoxe location in persono Spoken directly with the property manager, who stated she would have Jesse contact meHe has never returned my calls.This situation reflects a complete breakdown in communication, accountability, and customer service. I was moved to a different location because Public Storage failed to deliver what it advertised, and now I am being financially penalized despite clear assurances to the contrary.What I am demanding:• Immediate contact from Jesse’s direct supervisor• Restoration of my monthly rate to the original Alma location price, as agreed• Retroactive correction and credit for the overcharges incurred• Written confirmation that my rate will not continue to increase in violation of this agreementIf this matter is not resolved promptly, my next steps will include:• Filing a formal BBB complaint• Submitting complaints to Texas consumer protection agencies• Documenting this experience publiclyThis situation has gone on far longer than is reasonable, and I expect immediate escalation and resolution. To date I have made numerous attempt to contact Public Storage to no avail...
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