Public Storage has a documented reputation for providing inaccurate unit information, both online and via phone representatives. It has now been over two weeks since I filed a formal complaint regarding the gross misrepresentation of my rental that I paid for over the phone.
Despite explicitly informing your staff of my impending knee replacement, I was assured my unit would have elevator access and be located near the lift. Upon arrival, I discovered that the public storage in that location is not facilitated with an elevator, and these details were entirely false. This forced me to traverse the facility yard in significant physical pain on the day of my move to find a viable alternative. Ultimately, I was pressured into renting a unit at triple the original quoted price because I was already mid-move. This lack of integrity and accountability is more than just mismanagement; it is a predatory bait-and-switch. I am still awaiting a call from a supervisor to resolve this.
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