Fountains West in Ocoee, Florida.
5 stars for employee awesomeness (almost everyone). The awesome are very friendly and helpful.
But... I'm rating food freshness, expiration date of stock on the shelves (do they not know how to rotate old to the front, new to the back when restocking shelves?). It's basic common sense to rotate stock, but laziness and poor training says just put the new stuff up front?? Is that the new norm? Also, do they not know that fresh produce in a container (like cherry tomatoes) ripen faster in that container and if you don't check or rotate stock, you're selling moldy produce? And why can't I get YumYum sauce with my sushi at Fountains West? The Sushi chef always says they have none. Why sell sushi without the special sauces?
I'd like to do all my shopping at Fountains West, it's close to home, I like the employees. And I don't have a complex grocery list. But, I generally end up at a different store a few miles away because I can't count on Fountains West to have what I need all at once like the other Publix stores manage to achieve...and the other stores don't sell rotten produce.
Whoever is responsible for ordering and checking dates on meats and produce misses the boat by a very long mile. And teach those that stock the expensive produce how remove rotten products. The other day, I gave a stock person 9 packages of cherry tomatoes that were full of mold and there were more on display. They didn't even say sorry or appear surprised. I also have given the meat counter an entire rack of expired lunchmeat as well.
Note, I am NOT talking about independent vendors (bread, chips, soda, and others that stock those areas), they’re fabulous. Always well stocked and fresh.
My generous one star rating is ONLY for areas maintained by Publix and the lack of care for the store by management.
Why do I keep going to Fountains West expecting different results?… Maybe I'm not the brightest candle on the cake… But I’m hopeful?… Yes, I am... It’s closer? Yes... But, is it worth it when you have to go to a 2nd store? …
Get it together Fountains West! I miss the days when you were a one stop shop. And FYI, my grocery list hasn't changed much in the last 18 years, you used to have it all, and fresh, unexpired, non-moldy foods.
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