I accidentally purchased a subscription from Publuu.com and requested a refund within 5 minutes of the transaction — fully within their 24-hour refund policy. They initially said it would be processed within a week. It’s now been over two weeks, and they still haven’t initiated the refund. I’ve followed up multiple times and received only vague responses claiming their “financial team needs more time.”What’s worse — their checkout page is misleading the default selection is annual, but the price displayed is $7/month, which appears to be for a monthly plan. This is confusing and may trick users into accidentally buying an annual subscription thinking it’s a monthly one.Additionally, there was no 3D Secure (bank confirmation) during the purchase — a serious red flag in terms of payment security, especially for an international transaction.Publuu’s poor refund practice, combined with UI misdirection and insecure payment flow, is extremely concerning.This kind of behavior is unacceptable in a professional platform
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With Publuu, you can easily and intuitively create an interactive flipbook from PDF. Convert a PDF to flip, customize it by adding your branding, selecting background, colors and inserting interactive hotspots. Make your flipbook SEO-friendly and share it with your readers by embedding it on your website or sending it via email or social media. Engage your customers and check their reactions in real time!See more
