I sent them emails, contacted via Instagram DM, and even commented on their post about my order and never heard back. One of my colored eyeliners arrived open. I wanted it replaced, but they completely ignored me. Considering reporting them to the FTC and/or BBB if they don't rectify it. Even if they do, it's ridiculous how much I had to reach out to get any response.
Claim your business profile now and gain access to all features and respond to customer reviews.