I usually avoid writing reviews, but I'm desperate for the company to respond to me! My device broke just three months after I started using it, and replacing the coils didn't help. I reached out to the warranty support team before Thanksgiving, but I haven't received any reply. I feel ignored despite having an active warranty and not making any mistakes. I was really interested in purchasing a new model, but the poor customer service is making me reconsider being a customer. If your device malfunctions, don't expect them to get back to you.
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