Review Time
DO NOT BUY FROM PUFFCO. I bought the 3dXL. After a month of having it I had to send it in for a replacement, the replacement they sent me was also defected and needed to send me another one. The 2nd replacement I got now needs another replacement not even a week later. First 2 times it was a defective battery. Now it’s a bad chamber. 420$ devise that I barely get to use, takes over a month to get replacement back. And I’ve wasted so much product in this thing. DO NOT BUY FROM PUFFCO
Had peak pro v1 had over 2k dabs on the device and had it for 9 months roughly i think the led lights went on it. Would just flicker. I emailed Puffco about the warranty. I had to wait longer than expected. But the outcome was well worth it. They told me because I’m located internationally i can keep the device and they are sending me a replacement v1 pro base. I am so grateful words don’t get it all out.. will only consume out of Puffco products.
This company is exceptional. Their products are durable and meticulously designed with high-quality materials. The customer service team consistently exceeds expectations by promptly addressing concerns, offering personalized solutions, and demonstrating genuine care. I always leave satisfied after interactions, appreciating their attentive and professional approach.
I possess a version of every device from this brand, and this was my first time needing to submit a warranty claim. The response was swift, and they promptly sent me a replacement without any hassle, making the process straightforward.
The recent model has delivered the most underwhelming dabbing experience I've ever had. I upgraded the glass component and experimented with various carb caps and pearls, but nothing improved the situation. Who wants to wait 30 seconds for a feeble cloud? I can inhale from the device for the same duration as a regular breath without any concentrates. It's best to consider other options.
I encountered a problem with my device and reached out to the warranty department. They guided me through several troubleshooting steps. After following up, they sent me a replacement. Although the original color I wanted was unavailable, they offered me another option. I requested a specific cap, and they agreed to send it. I want to express my gratitude to the representative who assisted me with this matter; their help was exceptional, so THANK YOU.
I began using e-rigs around 2018-19, but only purchased one in May 2025. Initially, I hesitated to buy a specific model because shop owners warned that a significant percentage arrived defective, and they were quite expensive. I'm careful with my devices, always using low temperatures and keeping them clean, even allowing them to cool down during use. When I received my new device, I handled it gently. However, within 30 days, I encountered issues with the atomizer, indicated by a specific light code. I reached out to the support team, and they promptly sent a replacement without any hassle, which I appreciated. Despite this quick resolution, I felt apprehensive about using it, leading to infrequent use. Recently, I decided to give it another try, but soon faced the same atomizer error lights. I do enjoy the functionality and customization options it offers, and the latest app update improved some features I previously disliked. I wouldn't consider a model that lacks adjustable heat settings, though I suspect the temperature readings may not be accurate. As a low-temperature user, I know my preferred range for certain products, and I need a new thermometer to confirm the actual temperatures.
I usually avoid writing reviews, but I'm desperate for the company to respond to me! My device broke just three months after I started using it, and replacing the coils didn't help. I reached out to the warranty support team before Thanksgiving, but I haven't received any reply. I feel ignored despite having an active warranty and not making any mistakes. I was really interested in purchasing a new model, but the poor customer service is making me reconsider being a customer. If your device malfunctions, don't expect them to get back to you.
I recently faced a problem with my device, and the support I received was truly outstanding. It was a refreshing change from the typical excuses often encountered with many companies. They really made an effort to assist me, and I felt it was important to share this experience. Quality products paired with excellent customer service are a rare find in today's marketplace.
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