puffpuffpalace.com

4.1
4.1 Based on 41 reviews

We're Puff Puff Palace - one of Europe's largest online headshops. We boast one of the largest headshop arsenals in the world while also offering worldwide shipping. We are based in the Netherlands, therefore all of our packages are shipped out from our ...

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Average Rating

4.1

/
5

41 Reviews

5 Star
73%
4 Star
2%
3 Star
2%
2 Star
0%
1 Star
22%

All Reviews

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Review Time

balkimort97
Truly helpful staff

The staff was truly helpful; I had an issue, but it was resolved very well.

5
Date of experience: Jan 18, 2026
Dana Foster
Outstanding support from the team!

Outstanding support from the team! They responded promptly and were incredibly helpful throughout the entire process. The device is completely authentic and works flawlessly. The purchase was seamless, leading to a fantastic experience overall. Strongly recommended!

5
Date of experience: Jan 17, 2026
Philip Fisher
Outstanding customer service

Outstanding customer service! The team responded quickly and was very supportive throughout the process. The product is 100% genuine and operates perfectly. Smooth transaction and a fantastic experience overall. Highly recommended!

5
Date of experience: Jan 17, 2026
Arnie Walker
Ordered a product on December 8...

I ordered a product on December 8 as a holiday gift. By January 3, I had received nothing. I sent four emails with no response regarding the shipment status. So far, it seems this company has taken 25 euros from me. Can someone just reply with an honest update on my package?

1
Date of experience: Jan 03, 2026
Cari K.
Fantastic store and customer support!

I ordered a specific vaporizer and I'm very pleased with it! There was an issue with my delivery address initially, which delayed the package, but they reached out promptly and ensured it arrived quickly. The vaporizer itself is excellent. It's user-friendly thanks to magnetic cartridges and is perfect for my concentrates with adjustable voltage settings. It also has a sleek design. Highly recommend!

5
Date of experience: Jan 02, 2026
petitjacquet
Beware of potential scammers!

Beware of potential scammers! They take your money and do not respond. Now they advise contacting the support team, but I've received no reply. They also lack a contact number. I hope they appreciate my visit soon.

1
Date of experience: Jan 01, 2026
Hank Coleman
Questionable review practices

The reviews here seem unreliable. The company encourages customers to leave 5-star reviews in exchange for gifts. This compromises the objectivity of review sites. Here's my honest review: I ordered three mouthpieces advertised as originals, but received counterfeit ones instead, along with a note claiming they were just as good. They continue to advertise the originals on their site.

3
Date of experience: Nov 27, 2025
Canute Taylor
Great experience with the service

Great experience with the service. My package arrived a bit late, but they informed me in advance. They even included a free gift, which I appreciated! I purchased a specific item and I absolutely love it! Thank you again.

5
Date of experience: Nov 21, 2025
Jody Adams
Absolutely love this vape!

Absolutely love this vape! The feel, appearance, flavor, and the clouds it produces are fantastic! 😍🫶🏻

5
Date of experience: Nov 17, 2025
Gwen Clark
Perfect timing and exactly what I needed

Perfect timing and exactly what I needed! Thank you very much!

5
Date of experience: Nov 12, 2025

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Business Details

  • We're Puff Puff Palace - one of Europe's largest online headshops. We boast one of the largest headshop arsenals in the world while also offering worldwide shipping.

    We are based in the Netherlands, therefore all of our packages are shipped out from our warehouse in the Netherlands, in discreet packaging.

    If anyone has any questions or queries, then we kindly ask you to reach out to us via our helpdesk email - info@puffpuffpalace.comSee more

  • email info@puffpuffpalace.com
  • language https://puffpuffpalace.com

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