I got my sister and niece to get one and they have had no issues, not even with customer service, however we just purchased ours 9 months ago and the support didn't ever seen right, so one night my husband worked late and I tried his side. Well his side was amazing. The support is right on. I have back and hip issues and insomnia. The mattress is making it worse, however when I sleep on his side, I have no issues. So I emailed support and got horrible experience. We're paid $4000 for this mattress and they are making us jump through all kinds of hoops to get an exchange for one that works. They have had us submit 4 emails and 20 pictures. They want exact measurements with ruler in the photo. We had to unmake our bed 3 times now which is not an easy task. We have submitted over 20 photos. They even asked for a broom handle or take????Their company needs an investigation department where they send it representative to gather that information and lay on it themselves. Photos don't show you support in a mattress, your body does. I'm very unsatisfied with their lack of true customer service. For what we spent on everything we purchased, we should be getting white glove treatment, VIP!!!!
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Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada.
Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S.
We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.
We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.
Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.
Proudly manufactured in the USA.
No salesman, no markups, just better sleep - Puffy.See more
