Review Time
I finally decided to try out Puffy’s flower after hearing good things, and it completely exceeded my expectations. You can tell right away that the quality is top-tier just by the look and the aroma—it’s clearly grown and cured with a lot of care. The effects are exactly what I was hoping for: clean, potent, and smooth. It’s easily some of the best THCA flower I’ve come across, and it has definitely become my new go-to.
The customer service was also fantastic. I had a question about the specific strains, and the team was super helpful and responsive, making sure I got exactly what I was looking for. The shipping was fast and the packaging was discreet, which I really appreciated. It’s rare to find a company that delivers this kind of quality along with such a great customer experience. If you’re looking for premium flower and a brand you can actually trust, Puffy is the way to go. I am and will continue to be a returning customer.
I got my sister and niece to get one and they have had no issues, not even with customer service, however we just purchased ours 9 months ago and the support didn't ever seen right, so one night my husband worked late and I tried his side. Well his side was amazing. The support is right on. I have back and hip issues and insomnia. The mattress is making it worse, however when I sleep on his side, I have no issues. So I emailed support and got horrible experience. We're paid $4000 for this mattress and they are making us jump through all kinds of hoops to get an exchange for one that works. They have had us submit 4 emails and 20 pictures. They want exact measurements with ruler in the photo. We had to unmake our bed 3 times now which is not an easy task. We have submitted over 20 photos. They even asked for a broom handle or take????Their company needs an investigation department where they send it representative to gather that information and lay on it themselves. Photos don't show you support in a mattress, your body does. I'm very unsatisfied with their lack of true customer service. For what we spent on everything we purchased, we should be getting white glove treatment, VIP!!!!
I finally decided to try out Puffy’s flower after hearing good things, and it completely exceeded my expectations. You can tell right away that the quality is top-tier just by the look and the aroma—it’s clearly grown and cured with a lot of care. The effects are exactly what I was hoping for: clean, potent, and smooth. It’s easily some of the best THCA flower I’ve come across, and it has definitely become my new go-to.The customer service was also fantastic. I had a question about the specific strains, and the team was super helpful and responsive, making sure I got exactly what I was looking for. The shipping was fast and the packaging was discreet, which I really appreciated. It’s rare to find a company that delivers this kind of quality along with such a great customer experience. If you’re looking for premium flower and a brand you can actually trust, Puffy is the way to go. I am and will continue to be a returning customer.
Puffy royal mattress. I’m very disappointed with the Puffy mattress. It did not provide the comfort or support I expected,also fif not expand fully, and after giving it time to break in, it still hasn’t improved. Unfortunately, the bigger issue has been customer service. I reached out for help and a possible replacement, but they were unwilling to assist or offer a reasonable solution. For the price, I expected much better quality and support from the company. Based on my experience, I would not recommend this mattress or the customer service behind it.
I bought my mattress in 2021, 2 years later it lost its shape and support with a hump between my husband and I. Customer service put me through hell with multiple pictures that they couldn't see but we could for sure feel and see. moving the mattress multiple ways. after continually arguing with them, they said they would make a one time replacement. That was in 2023. Now today two years later this mattress is doing the same thing. lifetime warranty is a hoax and huge hassle, do not know if I even want to call them again. I am 65 and cannot do all that mattress picture taking again. That's how they get you and try to wear you down. This is what they send you "· Images of the mattress’ overall condition.· Close up of the defective area showing an indent/dip greater than once inch. You can demonstrate by using something with a straight edge: a level tool, broomstick, or laying a piece of string/yarn across the bed. (To measure the indentation, unzip and remove cover. Then, place ruler vertically across the mattress to show the depth of indentation. The mattress must be flat on the floor to be measured so that indentations in the mattress can be differentiated from problems with your foundation or frame).· Photo of the other issue that you are experiencing (if no indent/dip).· Image of the serial number located on the mattress tag.· A clear image of the foundation being used for the mattress. If the base is damaged, it can result in dips or sagging of the mattress."Okay a king mattress on the floor Where? This mattress is very heavy once out of box! This is not an easy customer friendly lifetime warranty from a company that cares. Don't know what I will do now that I'm retired As of today 12/4/25, I received confirmation that they got my review, and they would be contacting me. Nothing further has been done!!! No contact !!
They have extremely bad management. They constantly advertise 10s of jobs with the same title for different locations, and doesn't really hire. They just give assignments through which they get their work done and will dump you after that. I haven't tried their products, but have been through their interviews for a Head of PPC job and found their criminal behaviour. If they don't care about people's time who are just looking to earn honestly, how can they care about their customers. If you are a human and care about humanity, avoid buying from them. Btw, you can check out their linkedin to see how many fake active jobs they have.
Excellent and attentive service.The team addressed every question we had while choosing our mattress. Two weeks in and there was definitely an adjustment period coming from my old memory foam. That said, my sleep quality has already improved noticeably. Still early days, but the trend is positive and I'm optimistic it'll keep getting better.
I found Puffy only two years ago, but have since bought 2 mattresses from them. Every employee at this company has been well-mannered and professional - from answering questions to ordering to exchanging a mattress. They truly put their customers first. I was amazed at how simple the exchange process was. I had previously ordered a Puffy Cloud mattress for our second home and found it incredibly comfortable to sleep on. When it came time to replace my 20+ year old main mattress, I ordered the Puffy Lux Hybrid (King size) with pillows. I called customer service, and the helpful representative explained that some people notice firmness differences between mattress sizes. The delivery service was also very professional and focused on customer satisfaction. It was a fantastic experience working with this company.
We purchased a Puffy mattress and adjustable frame through a local retailer because we wanted to support a small business. Unfortunately, this experience has been incredibly disappointing. The mattress does not work for us, and we later learned that the 101-night sleep trial, 100% money-back guarantee, and 0% financing options are only available when purchasing directly through Puffy.When we contacted the retailer to return the mattress, we were told they would not accept a return or offer a refund. They would only offer an exchange. The owner claimed this was explained at the time of purchase, but there was no signage, no paperwork, and nothing was said to us that made it clear we were giving up Puffy’s trial period and refund guarantee. Now we are stuck with an expensive mattress that is not right for us, paying interest on it, with no way to return it.We chose Puffy because of the highly advertised trial period and satisfaction guarantee. We assumed those benefits applied to the product no matter where it was purchased. It feels misleading to discover after the fact that we have no ability to return a product that does not work for us, even though we bought it from an authorized retailer.This experience has damaged our trust in the Puffy brand. We strongly urge Puffy to make this policy clear and obvious on your website, in your ads, and at the point of sale so other customers do not end up in the same situation. If customers who buy from retailers are not entitled to the same protections, that needs to be made very clear before purchase.We wanted to love this product, but it does not work for us. Because of this policy gap, we are stuck with something we cannot use. We hope Puffy will take steps to address this issue so other customers do not go through what we did.
I ordered teeth which took a lot longer than was stated when arrived if I had milk teeth they'd be fine also they state that it's a full top and bottom set but no it's just the front line on top and bottom sets total waste of money. I have sent plenty of emails without any replies
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Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada.
Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S.
We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.
We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.
Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.
Proudly manufactured in the USA.
No salesman, no markups, just better sleep - Puffy.See more
